KATHRYN
I was unable to use my camera or mic
I was unable to use my camera or mic. The text messenging system only listed my comments NOT the doctors. I was connected to 2 doctors at the same time and couldn't get responsed from either. Dr. Patel finally called after I provided my phone number. He stated he had been continually texting, also he had completed the letter and sent it. I only received email stating doctor would review and respond within 48 hrs. Check Patient Portal, I tried unsuccessfully 3 times to open the Portal - it never opened. 10 minutes later I did receive the letter Dr. Patel sent. I have been using this service for 3 years and never had any problems until today. Thank you Dr. Patel for calling me and affirming your approval of my request. I'VE BEEN ASKED TO PROVIDE ADD'L INFORMATION FOR THIS REVEIW TO BE CONSIDERED GENUINE. THE ABOVE INFORMATION IS A COMPLETE LIST OF THE ACTIONS TAKEN DURING THIS ONLINE VISIT. I'M NOT SURE WHAT ELSE I AM SUPPOSED TO PROVIDE. AS I STATED, THIS THE FIRST TIME I HAVE HAD ANY PROBLEM WITH THIS COMPANY. THE PROBLEM WAS WITH THE SYSTEM NOT ANY OF THE STAFF.


