Saniah A.
It’s a scam I can’t even use the letter…
It’s a scam I can’t even use the letter that was given to me

At Fast ESA Letter, we believe in the profound bond between humans and their pets. We're dedicated to streamlining the process of obtaining emotional support animal letters and psychiatric service dog letters, making it easier, faster, and more accessible for everyone. Our mission is to empower individuals seeking mental and emotional support through the companionship of their beloved pets.With a compassionate team, a seamless online process, and a commitment to privacy and convenience, we're here to support you and your pet in your journey towards well-being. Experience peace of mind with Fast ESA Letter, your trusted partner in nurturing your mental health with the unconditional love of your pet.Join us in embracing a happier, healthier life with your furry friend by your side.
Fast ESA Letter (fastesaletter.com) has 51 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Saniah A.
It’s a scam I can’t even use the letter that was given to me
Hiroshima
Anything but fast, its been four days since i was promised my letter, the doctor told me i would be sent my letter in 24 to 48 hours and its been longer than that. I was told i would receive my letter via email, then i reached back out once i didn’t receive it and sent an email to the support desk as recommended and STILL haven’t received it. Very scam like behavior, no one answers the phone numbers or replies to an email…all chat bot. Highly don’t recommend unless you want to be scammed $150 or have untrustworthy communication.
Cecilia L.
They issued a letter before my appointment, before any establishment with a medical provider, not giving me a chance to cancel my appointment even when I expressed that I no longer need their services. I never spoke with the doctor, and yet they issued a letter - which is against California state law and makes the letter invalid anyways. Despite me never establishing a relationship with the doctor, they are refusing to refund me because in the end, they wrote me some copy+paste letter that has no information whatsoever about my own needs for an ESA. Their response below claims the letter is not an official ESA letter yet they labeled it as one when they delivered it to me and claimed all my services has been completed and therefore cannot receive a refund. After I wrote a detailed email about the law and my concerns, they are finally issuing me a refund.
Response from Fast ESA LetterApr 16, 2025
Hi Cecilia Lee, Thank you for your feedback. We're sorry to hear about your experience and would like to clarify a few points. The letter you received is not the final ESA letter. As per our protocol and in alignment with California state guidelines, the official ESA letter is issued after a 30-day period of continuous care. What you currently have is a care note from the doctor, confirming that you are under their supervision during this period. This initial note does not serve as the final ESA documentation. We understand your concerns and want to investigate this further to ensure everything has been handled appropriately. Could you please share your full name or order number with us so we can look into your specific case and provide a proper resolution? Thank you for your patience, and we look forward to assisting you. Warm regards, The Fast ESA Letter Team
Kristi D.
I was looking for an ESA letter from a physician in the state where I reside, Montana. Upon googling, Fast ESA was the first company to populate with this phrase: GET ENDORSED BY THE LOCAL HEALTH PROFESSIONALS IN MONTANA. When I received the letter, the physician’s office location was in Arizona, and he was NOT licensed in Montana. After several emails disputing what is clearly NOT on their letter, I have requested my money back immediately.
Response from Fast ESA LetterMar 3, 2023
Hi Kristi Donnot, We truly apologize for your experience with our provider during your evaluation. You would love to hear we already refund your application fee. For any other queries, you can contact us at [email protected]