FashionTIYReviews of fashiontiy.com

Response from FashionTIYMay 14, 2024

Het spijt ons voor uw negatieve beoordeling, maar op basis van uw naam kunnen we uw bestelling niet nauwkeurig verifiëren. Volgens feedback van het klantenserviceteam hebben we de laatste tijd geen relevante klachtinformatie van Nederlandse klanten ontvangen. Om uw probleem nauwkeurig te verifiëren en af te handelen, is het raadzaam dat u contact opneemt met uw accountmanager via de FashionTIY-app of -website via online chat. Zij zal u dan tijdig antwoorden. Bedankt dat je zo begripvol bent.

Response from FashionTIYNov 28, 2023

Sorry for the inconvenience. As a factory wholesale platform, we attach great importance to each customer's purchasing experience and address each customer's opinions and requirements. However, based on your name, we cannot find the corresponding account number or order consignee on our platform, so we cannot verify your order information and handle it accordingly. It should be noted that our customer service team will promptly respond to every customer's message and provide detailed explanations of products and orders, which will help customers understand and grasp the information they need. If you are willing to reasonably solve the problems you encounter, please contact your account manager through Online Chat on the FashionTIY app or website. Negative reviews cannot play any role in solving real problems. Thank you for your understanding.

Response from FashionTIYOct 11, 2023

We are a factory wholesale platform that mainly serves commercial customers such as wholesalers and retailers, and also provides corresponding services for individual customers and drop shipping customers. We are putting out more energy to provide better service to our real customers, and have no energy to refute negative comments about individual competitors or picky individual customers. If you have any questions, we suggest you communicate with your account manager before making a judgment, unwarranted suspicion does not make any sense for your business development. Thank you for your understanding.

Response from FashionTIYOct 3, 2023

According to your name, we are unable to locate the corresponding account. However, we can accurately respond that your claim of no one responding does not exist at all. We refuse to accept your unfounded accusation, which is a clear malicious attack. It should be noted that there is a clear notice on our app and on the personal center of our website that any user can delete his/her account by himself/herself, and that our system does not retain any information after the account is deleted. This is the user's right. Thank you for your understanding.

Response from FashionTIYAug 25, 2023

Based on your current review information we have not verified the order information you mentioned. Our staff is on stand-by for every customer on weekdays and even on weekends when we are closed, although there are times when we are not available, but we will respond as soon as possible. If your order really meets the problem, please contact your corresponding support agent the first time, at the same time, you can also synchronize to contact our official email [email protected] to assist you in doing the supervision until the problem is solved. Please contact us with your order information.