Julie S.
Second order and it has been sitting at…
Second order and it has been sitting at a parcel company in IL for 14 days now and usps is still awaiting the package. Online chat is a joke. Lip service. No one wants to wait 30 days or more for their items. It's not how the rest of us run our business. I'm going to have to look for another source. The prices as a deal aren't worth the hassle. I contacted support with info as suggested. No help. Package sitting 16 days at Parcel Facility in Woodbridge, IL. Someone has truly dropped the ball on this small order. Sad!!!!
Response from FashionTIYNov 22, 2024
Second Reply: The platform has strict regulations, requiring the customer team to respond to all customer inquiries on time. However, based on your name, Julie Smith, we are unable to verify the exact order. If you do not want to contact your account manager, please tell us your order number here, and we will ask the customer service team to verify and handle it for you to ensure that your interests are not harmed. Without accurate evidence, we cannot solve the problem for you. Single accusations do not help solve the problem, which is something neither of us wants to happen. Thank you for your understanding. ---------------------------------------- First reply: Dear Julie Smith, After receiving your feedback, we have verified your order with the platform many times, but we have not yet matched your accurate order. Please get in touch with us immediately after seeing this message. The platform will supervise the Support Agent Group to verify the progress of the specific logistics for you until you receive the package safely. Please don't worry. Good and sincere communication is the foundation for establishing long-term cooperation. If you encounter any problems, please feel free to contact our platform service complaint email: [email protected], we will help you and solve the issue as soon as possible. Thank you.



