Jannn P.
Worst company ever
Worst company ever. Do not shop with them! I made an order with Boswell fashion on Fashiongo after being advised the shipping was $15 however when I saw a shipping fee transaction on my bank statement it was $68. When I got in touch with the vendor to tell them there must have been a error they told me they made a mistake & gave me the wrong shipping price! I then told them I no longer wanted the items as it was too much money but they ignored me. I then wrote to Fashiongo as I made the order through them and they told me I need to take this matter up with the vendor which I was so confused about because the vendor was ignoring ALL my messages. I told Fashiongo I wanted a refund as I had been over charged however they started to ignore me as well. Now it is 6 months later I have STILL not received my order that I was over charged for and whenever I write to Boswell fashion and Fashiongo they just ignore all my emails and messages. I am disgusted at the fact I spent $200 dollars on clothing that I have not yet received and when contacting both vendors all they do is ignore me !
Response from FASHIONGOSep 8, 2020
Hi Jann, we are sorry for this experience. It seems like there was a big misunderstanding here. The full refund was made to your account but it takes 7-10 business days depending on your bank to be fully reflected. It should be processed already but if the refund is not reflected on your bank statement, please let us know and we can provide you with a little more information to show your bank. We also have strict rules on buyer-vendor contact so let us know if you are not able to get in touch with one of the vendors and we will happy to get you in contact within 24-48 business hours :)