kathryn R.
I have been shopping w fashion go for…
I have been shopping w fashion go for my boutique for over 10 years. They have been an invaluable service to me bc I don't live near a fashion hub market and they provide great fashion and I wish they could fix their problems... My card has been compromised and used fraudulently countless times... including recently despite their "secure" efforts. Their web mobile is becoming too frustrating to use by freezing and crashing constantly and one must go through all the offerings of each vendor bc their filters and categories do not work anymore ( and they used to work great.) Their general search bar does not work either...I keep getting 0 results even when I type in generic subjects like "white cardigan". This wastes a lot of time. I called them to see what is going on and they refuse to accept these issues. I deleted the app and reinstalled as instructed and still the same issues. They also took off the button to send message to sender from the invoice so you can not cancel backorders or bring up issues w your order as easily and unless you are completely on top of it you may get summer clothing in the middle of winter because that order was placed so long ago you tend to think it's not coming and you have no way to contact the vendor through the invoice and you cannot return it w out paying for shipping and restocking fees. You will also lose the battle if a vendor sends you defective merchandise or misrepresented merchandise. Their vendors will also send one item at a time (when you order multiple items) even 1 day apart and charge you overpriced shipping each time. I'm thinking is a way for them to make more money They used to provide a great service despite all the stolen cards but I'm being forced to look for other options to shop. They are allowing bad behavior and the shopper has no recourse. Their problems are getting worse and it seems very unfair to their shoppers whose time is harder to find w short labor market and their vendors who may not know how hard it has become to shop them through fashion go.