Fashionable CanesReviews of fashionablecanes.com

The good: Cane arrived within five days. It is the length I ordered. It is attractive. There is a wide selection. The bad: Website was glitchy. I wasn't even sure the cane order went through. There was never a confirmation email. Worst: I bought a brass handled, purple-dyed wooden cane as a walking aid. It is very poorly balanced due to lightweight, cheap wood. I anticipate it will eventually split because of poor engineering. I am hoping this cane will not buckle while I'm using it. I absolutely expected better quality for ~$65, including shipping. Disappointing. Resolution: I will not directly contact the company as the policy is that modified canes may only be exchanged and with a 15% restocking fee. Given the poor quality of this one, I've no reason to believe other canes in the price range will be better, in addition to the difficulty I would experience in returning a walking aid. Based on other reviews here, I think a complaint to Fashionable Canes would be a waste of time and add to customer frustration. Final note: One reason I ordered from Fashionable Canes is to see their quality before I invested in a much more expensive carved wooden tiger walking/mobility device. That was a good strategy as now I know to avoid further purchase from Fashionable Canes.

Handle on cane started to come loose. I’d assumed it was threaded on because I was able to tighten it back down, until the point where it would just continue spinning. I need the cane to walk, and it’s a safety issue if it’s just going to fall off at some point. I removed the handle to find a plastic nub with no threads, although the handle does have screw threads. I reached out to customer service which told me I should’ve contacted them and sent back the cane I need for walking to them immediately to determine if it was defective. This person also said that the handles are not removable, that ‘It is designed to be put in and never removed. By "unthreading" it you simply destroyed the handles ability to stay connected to the cane. The removal of the cane handle voids all warranties.’ If the handle isn’t threaded on, then they had to have pressed it on with some type of interference fit, but the handle is metal and has threads, so being a person who repairs industrial equipment, I wonder why someone would press metal threads onto a plastic nub, and how they would expect to not damage the fit of that nub in the handle as the metal threads scrape material away. The cane was lovely when it wasn’t a safety hazard, but seeing what the material is made from, and the passing the blame on defective product to me for attempting to see what was wrong, then telling me I voided the warranty by checking to see if the defective product was going to be the cause of another injury, I will not be purchasing from this company again.

I ordered a full size walking staff and received a walking cane.

Good selaction and prices but poor delivery service and follow up. Waiting almost a month for delivery snd still not here. They think this is okay.

Great company!

I purchased a cane for my mother to use only when going to doctors appts outside the home. It was received on March 19 and is used about every other day. We have it about 20 days and there are about 7-8 huge paint chips gone from the handle of the cane. This is very poor quality paint and workmanship. I spoke a customer service rep who immediately suggested that it was our fault. She is not customer oriented. I asked for employee number and it was not provided. I asked for supervisor and I was told no one was available. Poor quality product and sub-standard customer care.

I like the looks of my new cane, but I don't feel like I'm getting the support that I need from it.I feel like the base should have six feet instead of four feet to make it feel more stable.