Fashionable CanesReviews of fashionablecanes.com

Their website states "an industry-leading customer service experience." What a joke or just plain misleading? They have you jumping through hoops. Whatever you provide to document your claim will never be enough and they will always ask for more. They even suggest you come up with your own solution at your own expense. I finally gave up and just absorbed the cost of the cane --- but never again! The quality for the price does not equal value.

Do not use this company if you are an international (non US) customer as the costs for delivery are very high and do not include the import taxes that you will find yourself paying. They do state on there website that is individuals responsibility to pay these taxes but I find this misleading as you have no idea of the full costs of your order until it reaches your country and receive a letter. This I wasn’t fully aware of and one walking stick from this site has now cost me in excess of £60 for delivery alone making the delivery costs effectively more than the actual stick. Unless your after some custom made stick you cannot get anywhere else I would avoid as you will get stung with these costs.

I bought 5 canes and had them shipped to Italy to my parents. I paid for international shipping according to the rates on their website. The Italian custom emailed me after several days declaring that the paperwork was insufficient and incomplete, consequently they had stopped the packet. I called Fashionable Canes and told them to take care of the problem, to refund me or to talk to a manager. They refused to do all of the above and declared that now I was responsible for the shipping. I am disgusted with this company, if I buy and pay for a product I expect to enter in possession of the product, not to have to be in charge of the shipping or the problems deriving from bad filing of paperwork from their part.