Fascinating Nights is an online-based lingerie boutique, selling high-quality designs. Dedicated to extra divine looks with the perfect fit, Fascinating Nights carries a wide range of styles to suit woman. With bodysuits and shapewear from XS-6XL, our sexy styles are changing the lingerie industry and we're taking over by storm. Questions, comments? We want to hear from you! Contact us at [email protected]
Fascinating Nights (fascinatingnights.com) has 82 customer reviews on Five Star Index, with an average rating of 2.1 out of 5.
Also known as
fascinatingnights.com
Website
fascinatingnights.com
Category
Clothing & Underwear
Location
Atlanta, Georgia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 50% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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Still waiting for my delivery to arrive as it’s for my wedding anniversary and honey moon, I feel so let down to point of tears . Please can some body help me
HA
hannah
Zero communication about delivery
Zero communication about delivery. Ordered as a surprise and waiting 5 days for delivery info in this day and age is honestly a joke! No contact number email will most probably just be ignored. £75 down the drain!
Response from Fascinating NightsMar 11, 2024
Thank you for sharing your concerns, and we sincerely apologize for any frustration caused by the delivery of your order. We understand that waiting for a delivery, especially when it's intended as a surprise, can be anxious and we regret any inconvenience this has caused.
Please allow us to clarify our processing and shipping timeline to better explain the situation. Orders are processed within 2-3 business days, as mentioned on our website. Your order was placed on March 7th and promptly processed the following day, March 8th. As the subsequent days were the weekend (March 9th & 10th), during which our couriers do not operate, this has momentarily paused the shipment updates.
We assure you that your package is on its way and shipment updates should resume within the next 1-2 business days. We value transparency and communication, and we're taking your feedback to heart to improve our notification system, ensuring our customers are better informed about their order status throughout the process.
We are committed to making this right for you. If you haven't already, please reach out to our customer service team, and we will prioritize tracking your order and keeping you updated. We have also resent your tracking link to your email!
Your satisfaction is paramount to us, and we're dedicated to ensuring a smooth and enjoyable experience with every order. Thank you for your patience and understanding. We look forward to resolving this to your satisfaction and hope to have the opportunity to serve you again in the future.
ZO
Zoe
Return policy is a scam
Return policy is a scam - they don't do returns or refunds, only store credit and only after you destroy the item and send a photo. The fact they want you to destroy it shows that it's worthless.
Response from Fascinating NightsMar 11, 2024
Thank you for taking the time to share your concerns about our return policy. We understand how it might seem unconventional at first glance, and we appreciate the opportunity to clarify the intentions behind it.
Our policy is designed with both the environment and our customers' convenience in mind. By avoiding the need for items to be shipped back to the US, we aim to save our international customers time and money, as well as minimize our carbon footprint. This approach is part of our commitment to sustainability and reducing waste in the fashion industry.
We also want to assure you that the request to destroy the item and provide a photo is not a reflection of the item's worth. It's a practical measure to ensure the item is not reused inappropriately, adhering to our ethical standards.
Furthermore, we understand that flexibility is crucial in customer service. That's why our return process includes an option to reach out to us directly via email if you're not satisfied at any point. We have indeed processed refunds for customers who preferred this option, as we strive to accommodate our customers' needs and ensure their satisfaction.
Your feedback is invaluable to us as it helps us to improve our services and policies. We're here to help and would love the opportunity to resolve any issues you're facing. Please feel free to contact us directly so we can assist you further.
JI
Jill
Ordered on 10th Feb
Ordered on 10th Feb, despatched 19th Feb. In this day and age, to send an item out NINE days later is a joke. Probably will have to wait another 28 days to receive the item and buyer beware because it appears it's being shipped from China, so will probably end up in the bin anyway. Looks like I wasted £50. Not even a message to let me know item is out of stock or is delayed, good job I didn't need it for valentines day!
Response from Fascinating NightsMar 11, 2024
We sincerely apologize for the delay in shipping your order. Due to an unprecedented surge in orders, combined with a temporary misplacement en route to our courier, we fell short of our delivery promise. We want to clarify that your order was shipped from within the EU, which enabled us to deliver it to you just 3 days after dispatch on the 19th.
We understand the importance of timely delivery and are taking steps to ensure this doesn't happen again. As a gesture of our commitment to your satisfaction, we’d like to offer you gift card you can use on your next purchase. Please contact our customer service team to redeem this offer.
Thank you for your understanding and patience.
SA
Sabrina
Very happy with my purchase and I’m…
Very happy with my purchase and I’m already looking for my next one. I’m a large (22) and busty (DDD) woman and XXXL fit me fairly well. The cups are a little small for me, but my husband doesn’t mind if my “cups overflow”. Other than that it fit great. I did take a bit of a chance since XXXL wasn’t defined on their size chart, but I’m glad I did!
EM
Emily
Lack of ability to return items needs emphasizing
Don't buy multiple sizes to return some later, even if unworn - you will only be able to get store credit.
"The following items cannot be returned for a refund but can be exchanged or returned for store credit: Bodysuits, Lingerie, Swimwear, Jewelry, & Underwear" ( ~source:
{fascinatingnights.com}/pages/returns-process )
This creates confusion and mixed messaging regarding the returns policy.
I specifically bought 3 of the same bodysuit (different sizes), so I could send 1 back as I would leave 1 in tact. It was not worn nor opened, it was still sealed and not removed from its original wrapping. However, carrying out the return process for 1 bodysuit, I cannot return it for a refund... only store credit. If I would have known this, I would have bought less and been more careful. Thus it feels a bit scammy for the company to not be more up front about the specifics of what can and cannot be returned.
MV
Maryam V.
This stuff is cheap crap from china
This stuff is cheap crap from china. I thought i was getting a good deal with the buy one get one free offer, all good reviews so i was confident with my purchase. The quality is terrible. Not worth more than £20/25 at a push per piece. Cheap piece of crap
AI
Anna I.
No return policy and no size chart
No return policy and no size chart. I wish I used my brain before purchasing. Sure their popular bodysuit is okay but anything with actual bra cups, I’d 100% avoid. In general, lousy experience and not worth the money.
Edited to reply: I totally understand why places may not have a return policy, but that is not what your customer service representative told me at all. They said no returns, period. They offered an exchange, which I’m still waiting to see will go through. So that concern is juuuust strong enough to not give me my money back but insist I spend it on something else. And take back the goods to re-sell them, I imagine. Just nothing about this experience has been good. If any of this is true, you will train your customer service team accordingly. Best of luck.
Response from Fascinating NightsNov 22, 2023
We sincerely appreciate you sharing your recent experience with us, and we want to extend our heartfelt apologies for any dissatisfaction you encountered. Your feedback is incredibly valuable, and we are committed to addressing your concerns to enhance our customer experience.
We understand the importance of clear communication, especially when it comes to sensitive items like lingerie. We would like to clarify that our return policy is designed to prioritize the well-being of our customers. We accept returns for unworn items, that are still in its original packaging with all the tags and hygiene stickers attached considering the intimate nature of the products we offer.
Additionally, we acknowledge the absence of a size chart and understand the impact it can have on the overall shopping experience.
We regret any inconvenience caused by your recent purchase and want to assure you that we take your feedback seriously.
Thank you for bringing this to our attention, and we hope to regain your trust in the future. Your satisfaction is our top priority, and we remain committed to providing a positive and transparent shopping experience.
Sincerely,
Fascinating Nights - Support Team
Replying to your edited Response -
Thank you for taking the time to provide additional details about your experience. We sincerely apologize for any miscommunication regarding our return policy, and we truly appreciate your patience as we work to address your concerns.
We want to assure you that our goal is to provide transparent and accurate information to our customers. It is disheartening to hear that there was a discrepancy in the information provided by our customer service representative. We will thoroughly investigate this matter and take the necessary steps to ensure that our team is well-informed and aligned with our policies.
Regarding the exchange process, we understand the importance of a timely resolution, and we are committed to expediting the review of your request. Your satisfaction is of the utmost importance to us, and we will do everything within our power to rectify the situation.
We genuinely value your feedback as it helps us identify areas for improvement. Rest assured, we take your concerns seriously, and we are actively working to enhance our customer service training to prevent similar issues in the future.
We regret any frustration this has caused and want to express our gratitude for your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us directly.
Thank you for your patience and allowing us the opportunity to make this right.
Best Regards,
Customer Service Team
