Farmers InsuranceReviews of farmers.com

Awful an mean they are inconsiderate

The have incompetent overseas agents who don’t know what they are doing and mislead me for three months telling me I have a credit when I didn’t so I didn’t pay and then they charged me close to 2000.

I, as a first time ever roadside user and 62 year old fixed income female, had a very bad experience. I requested roadside help for a battery jump, but instead the driver removed my battery, took $200, left, came back with a different battery that did not fit my car, and did not provide a receipt, proper accounting, or change. This happened on 3/7/26. I have video of the battery being removed, money being taken, and the return with the wrong battery. I would not recommend this service.

Got a policy for my new car in June 2025. Fast forward 4 months later and the policy was cancelled. No emails, no calls, texts or snail mail. Fast forward a few months after (April 15th, 2026) that I called to ask a question about my policy and found out my policy was cancelled in Nov 2025. They said because of expired drivers license. For some reason Farmers pulled a 14 year old drivers license from a different state that expired in 2015 despite me being in Oregon for the last 14 years and a valid Oregon DL and valid Oregon residence (Both of which were provided to Timothy of Farmers). I told them they needed to reinstate my policy and they refused. The told me I had to get a new policy. Low and behold the new policy was 60% more expensive. IMHO, I think Farmers and their agents know they are doing this. This seems to me like a tactic to get more money from you. I have since gone with another insurance company. I highly recommend that if you have a policy with Farmers that you be sure you check your bank statement each month to see that they are debiting it. If they are not then you'll be in the same situation as me and that is VERY bad if you have a brand new car that requires full coverage. The kicker is that when I called a couple weeks ago, they emailed me the cancellation notice (4 months after the fact). I am in the process of seeking legal council for this. I do NOT recommend Timothy Frazier or Farmers insurance. It's of my opinion they are out to scam you. Proceed at your own risk.

I have farmers insurance company, Bristol West and I'm very disappointed and dissatisfied with the customer service, they tried talking to me as if I'm a kid and don't explain things and when I ask them again they gets upset and says they don't work for the mortgage company, I didn't say farmers insurance company do, I only ask why I'm getting letters stating they have not received information from farmers insurance Bristol West company, and that when the manger and one of the customer service representatives was difficult and very disrespectful, so I let them know you don't have to be disrespectful I'm just asking about did you send out the paperwork to the mortgage company. If you talk crazy to me I will talk back crazy to you. By the way I texted them and stated I was writing a negative review and they texted me back and said no one reads the reviews anyway so go ahead : I saved a text from farmers Bristol West customer service statement that don't care because people don't read reviews, I have it to verify if anyone needs to read it for themselves from the customer service representatives of farmers insurance company Bristol West : Again I'm very unhappy with the attitude of the farmers insurance company Bristol West mgr and customer service rep

Have had farmers insurance for a few years now through an agent. I've had an excellent driving record with no accidents and no tickets for over 2 decades. Yet, every year, they have raised my premium. Why? When you call, you can't even speak to the decision makers themselves as they refuse, speak to your agent. Well, your agent doesn't know or have any useful info either. No reward for being a good driver.

Nick Adamo & Nathan Alpers, Farmers Insurance Agents in San Marcos, CA, always impress me. And I'm a skeptic! Nathan Alpers is my agent. He consistently goes beyond my expectations in customer service and especially in saving me money. Nathan recently changed my Home Owners Insurance carrier to Farmers and literally save me a few thousand dollars (no exaggeration [that's why I said "literally"!]). I've been a long-term customer and I greatly appreciate Nathan & Nick. Keep up the great work, guys! Sincerely, Dave Mulcahy Escondido, CA

I purchase a 10 year annuity at 5.8% guaranteed. The first 3 months I have been shorted on every payment. Getting no help from the customer service department at Farmers I got the financial advisor who sold me the policy involved. He still hasn’t heard back with a response It has been over 3 weeks