Blain's Farm & FleetBlain's Farm & Fleet stores are specialty discount retailers with over 40 locations throughout Illinois, Iowa, Michigan, and Wisconsin. Family owned and serving America's hardest-working people since 1955. Shop in store or online at farmandfleet.com for real, genuine value.
Blain's Farm & Fleet (farmandfleet.com) has 263 customer reviews on Five Star Index, with an average rating of 2.8 out of 5.
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Craig
Wanted information about why I was not getting my rewards points. Could not get an answer from on-line system. Sent a letter to president and got an email from head of customer service claiming she had answered my question. Total lies.
Sheila A.
The country canning jars and lids are worthless. First half of my large order of pint wide mouth jars were smashed and all broken. There was glass everywhere and I had to clean all the jars from tiny powdery crushed glass. It was a hassle to get replaced and or refunded. So I start my garden grow all summer start my canning, and all the lids failed, buckled up and let water in and my food out into the water. I have a picture of what happened. I called and told them What happened and they offered to do nothing.
Ray W.
I have had an issue since January and it's now mid March. Their President, manager of customer service and a Director over Broadcast Marketing didn't feel that a customer, that has tried to resolve an issue since January, was important enough to contact me back. In the five years I shopped at this store, I have had issues and Blain's never seems like they know how to address customer concerns. They just don't seem to be trained. I had issues with their lack of staffing and then wasted time with them trying to find someone, when multiple attempts had me walking back and forth to the paint department several times and no one ever came. I had issues with their pet groomers and when you escalate to the corporate office, they use excuses, believing they can do nothing to help if they speak politely. They cannot. Their Owner / CEO, President and corporate office staff feel that they can ignore issues, as they apparently feel they make enough revenue with the way they treat customers. I will never be back to any of Blain's stores again.
Kevin B.
Farm and fleets customer service is nothing to tell anyone about except stay away from this company They talk a good game but absolutely no action at all I have tried everything to get answers from this company about a warranty issue and no one has been able to speak with me they have the nerve to tell you to keep calling back - in hopes that you might be able to speak with someone only to tell them you entire situation again for the 3rd time I called corporate today after 8 days without a response only to be told all the managers where in meetings but assured me 100% that I would be called back today…here it is 9:37pm without a call I guess I know where the employees learn their bad habits from - it’s there bosses I will never ever step foot into another farm and fleet store as long as I live and my mission is to tell everyone I see or speak too the same message I’m sure I will never hear from them because they can not stand the fact that someone would pursue this as long as I have and the only way to satisfy my request now is to give me what I want at ZERO cost. My family went 8 days without a vehicle. Went elsewhere. Warranty work being completed in one day. On parts purchased at farm and fleet!! Farm and failure is more like it!
Sharon S.
The new Cooper tires are great. The time to put them in was not. I can’t believe it took 2hrs and 40 minutes to put on 4 tires and align my car. They have tire machines to take off tires from rims and put new ones on. Air archers for the lug nuts. How can this possibly take this long? My son used to work there years ago and it doesn’t take that long to do this job. I waited and waited! Not happy!!
Matt O.
Ordered a drill and batteries . After the package was delivered over a week late the package only was delivered with the drill and no batteries. Would give a zero star review if that was a option.
C W.
Ridiculous shipping price for regular shipping. I'd rather drive 45 minutes to pickup item.
luis G.
This place was reliable until a few years ago today it is nothing more than a headache if you return something that is defective they open a huge investigation it is very frustrating to repair a punctured tire They give you an appointment in the next 15 days if You never call someone answers the phone from now on I will never buy here again.
