FareScanReviews of farescan.com

Do not buy tickets from them!!!

DO NOT USE. If you can't resist, do NOT buy anything like the flexible ticket option or insurance. Total scam. They claim you'll only have to pay the fare difference but then quote you an absurd fare difference, even where the ticket is obviously available at the same fare you purchased. Impossible customer service. Stay away.

Somebody wrote that this company is a US based but its customer service has been outsourced to India. Wrong. The company is India-based and uses a US address to look more credible. Their website states "FareScan is one of the fast growing & profitable travel company in North America" but this is misleading. Farescan is an indian company, a twin sister of ExploreTrip - another indian company that uses a US address and earned one star here. Just compare their websites. Their customer service is below any standard. If they owe you a refund - chances are 99% you'll never get it.

My FareScan customer service rep named 'Grey' just went the extra mile and was able to change the date of my ticket at the same promotional fare (no fare change charge or fee - I'd spent the extra $31 and purchased the 'Flexible Ticket' option). Took a bit of negotiating, but ultimately Grey was able to work it out with their 'Concern Team'. I would have given FareScan a '5-Star' rating b/c of their best ticket price, easy-to-use website, and the speed at which they answered their customer service phone (less than 2-minutes), but b/c it took two calls before I met Grey and he had to work with his Concern Team three times before he was able to get the no-charge itinerary change, FareScan still needs to improve to get a 5-Star rating. In the future, I hope Management supports their front-line Customer Service Reps like Grey to solve these issues faster and on the first attempt so prospective new/repeat customers have a consistently positive experience using them.

This is the most difficult company I have ever worked with. Their customer service is horrible and they refuse to refund a ticket even though the cruise line says it is refundable and I purchased the travel insurance. Do not ever buy the travel insurance as it is completely worthless. I am a travel agent and deals with airlines all of the time and they are beyond ridiculous. I even tried to upgrade the ticket to premium economy which I could do with the cruise line for $600.00 per person and they would do it for $3900.00 total. Are you kidding me??? Never ever will I deal with this company again. I have made sure with both airlines that I am flying that I do actually have tickets.

I tried to purchase a flight and received an on-screen message that stated the transaction was declined. This was on a Friday, shortly before I had to leave, and after I had purchased four other flights. I thought my card had been flagged since the flights and hotels I was booking were in a couple of different countries. Upon getting into work that following Monday, I proceed to purchase a flight for the same airline. Figured everything was okay. A few weeks later I was reviewing my corporate card when I saw two charges for that airline as well as an additional charge from Farescan. Long story short, Farescan and the airline would not refund my purchase because I have no proof that I didn't purchase the flight. From now on, whenever I have a transcation declined I will take a screenshot. I highly DO NOT recommend using this company. They are scandouls and frauds.

Farescan customer service team is very helpful and courteous. I had an issue with my booking and called up and they helped me right away. Highly recommend.

I wish I can put a zero is all scam..