FareCompareCOVID-19 FAQWe know many FareCompare users had their travel plans impacted by COVID-19. We hope first and foremost that you remain safe during this difficult time. Here are answers to some common questions:Why is FareCompare still promoting travel offers and tracking price changes? Travel restrictions vary in multiple countries and we are adjusting the departure dates for flights in our emails to match these restrictions. Of course we want you to follow the restrictions set up by your health and government officials.How can you cancel a flight or move the departure? You will need to contact the airline that you booked your ticket with (FareCompare does not handle transactions). Look for an email that has a confirmation number. This should also have the airline's contact information.Will airlines charge you if you change your departure?How do you know if you can fly to a certain destination? Either contact the airline if you know which airline you want to use, or visit the government site for your destination.What can you do while waiting for travel restrictions to end?COVID-19 Flight Info & Travel Updates
FareCompare (farecompare.com) has 399 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Traveler
This app is very usefull.
Response from FareCompareNov 27, 2018
Hi, We appreciate your comment and thank you for the 5-star review. We're happy to hear you enjoy using FareCompare. Safe travels, FareCompare Customer Support
Lauri
Saving money is a good thing and this helps
Response from FareCompareNov 27, 2018
Hello, We appreciate your comment. We're happy to hear you enjoy saving money with FareCompare. Safe travels, FareCompare Customer Support
Traveler
Excellent, ( but not fully comprehensive - hence not 5* star) variety of fares available. Filters are very helpful, as is the alert function. If all airlines were represented it would definitely be a 5 star review.
Response from FareCompareNov 27, 2018
Hi, We appreciate your nice comment and feedback, too. Safe travels, FareCompare Customer Support
Viajero
nuca la publicidad esta acorde con la realidad de los pasajes, es decir anuncian promociones que nunca son ciertas
Response from FareCompareNov 27, 2018
Hola, Gracias por tomarse el tiempo para escribir una reseña. Lamentamos que hayas tenido esta experiencia. Nuestros correos electrónicos envían los vuelos disponibles más económicos, pero debido a la demanda y las compras de vuelos realizadas por otros clientes, no todos los vuelos / precios están disponibles por un período prolongado de tiempo. Lo mejor que puede hacer es estar listo para comprar tan pronto como vea la oferta o el correo electrónico de alerta de precio. Si alguna vez necesita ayuda, envíenos un correo electrónico a [email protected]. Estamos encantados de ayudarle con su búsqueda. Atención al cliente de FareCompare
Traveler
I am fully setisfied with your service keep it up.
Response from FareCompareNov 27, 2018
Hi, We appreciate your comment and your review. We're glad that we are able to assist you in comparing airfare prices. Safe travels, FareCompare Customer Support
Traveler M.
I did not find a cheap, cheap flight to South America.
Response from FareCompareNov 27, 2018
Hi! We're sorry we were not able to assist you better in comparing airfare prices. We have this helpful blog post that can give you pointers for saving the most. You may find this helpful: https://www.farecompare.com/travel-advice/tips-from-air-travel-insiders/ Safe travels, FareCompare Customer Support
Rosalind B.
My experience was horrible!!! Yes the ticket was cheap but about time I finished paying for a checked bag (52$) (42$), paying for a seat too and from my destination (18) (14) and taxes I ended up paying more then my friends who traveled with me . Who didn’t use your services! Plus the flight was over booked by 6 people! I was very unsatisfied
Response from FareCompareNov 27, 2018
Hello Rosalind, Thank you for taking the time to write a review. We are so sorry that you have had this experience. It sounds like you booked your flight on a discount airline that charges for upgrades. If you ever need assistance with baggage fees, please check out https://www.farecompare.com/baggage-fees/ or look at the associated fees on the airline's page when booking. If you ever need any assistance, please email us at [email protected]. We are happy to help with your search. Safe travels, FareCompare Customer Support
Traveler
Good one page comparison of all airlines and fares. Ong
Response from FareCompareNov 27, 2018
Hi, We're glad that we are able to assist you in comparing airfare prices. Thanks so much for the nice comment and your review. Safe travels, FareCompare Customer Support
