FareCompareReviews of farecompare.com

Response from FareCompareFeb 20, 2020

Thanks Kanein for your honest feedback. We want to make our site as intuitive as possible, so you can quickly compare airfares. If you have a minute, could you send an email to us with a few details on what you were searching for, and as it relates to design -- what was difficult to find. Could you email this and any other relevant information to this address:  [email protected]  Again, thanks for your feedback, FareCompare

Response from FareCompareFeb 20, 2020

Thanks for your honest feedback. So that we can work to improve the experience of our site, would you be able to provide the origin, destination and travel dates you searched for, and send the information to this address:  [email protected]  Also, if you have any other anecdotes (date when you searched, round-trip, number of travelers, filters used in results of airfares), any information you could provide would be helpful. Thanks again, FareCompare

Response from FareCompareDec 9, 2019

Hi, are you still looking for airfare? If so, can you let us know what destination you are interested in? We may be able to help. FareCompare

Response from FareCompareOct 23, 2019

Thanks for your honest feedback. Shopping for airfare can be complex enough without prices appearing to change while shopping. The Wall-Street Journal coined this issue as 'fare-switching.' FareCompare CEO Rick Seaney also described this issue as a technical glitch affecting the industry, airlines in particular, and only affects 2-3% of bookings. Different reservation systems and airlines handle this concern in different ways, but most only honor the price you're quoted on the booking page. Larger airports generally provide more competition and thus reduced prices, so where you fly from can also impact the cost. To help you as much as possible, please read this article on the "Cheapest Days to Fly and Best TIme to Buy Airline Tickets: https://www.farecompare.com/travel-advice/tips-from-air-travel-insiders/ Safe travels, FareCompare

Response from FareCompareOct 15, 2019

Thanks Streetwize, we definitely value your feedback on the alerts. Would you mind emailing our customer service team? Just forward the last alert you received to [email protected] ... this will allow our development team to look at the route where you see a price discrepancy. Thanks, FareCompare

Response from FareCompareOct 15, 2019

Thanks, your feedback about the site experience was extremely valuable. Shopping for airfare can be complex enough without prices appearing to change. Our CEO described this issue as a technical glitch affecting the industry, airlines in particular, and only affects 2-3% of bookings. Different reservation systems and airlines handle this concern in different ways, but most only honor the price you're quoted on the booking page. We apologize for the issue and encourage you to wait 24 hours and search again, as these systems generally correct themselves. Thank you for taking time to reach out to us! Please let us know how we can help you further.

Response from FareCompareSep 30, 2019

We're sorry you've been unable to edit your destinations and dates. To expedite the issue, could you please reply to the latest email and send us the destinations and dates you would prefer? We'll then make the changes so your airfare alerts reflect your current interests. Sincerely, FareCompare

Response from FareCompareSep 30, 2019

Thanks for your honest opinion about our site. Finding the right airfare for you, based on departure times, duration, number of stops and other factors can definitely influence the price. We encourage you to continue to utilize our site; airlines are always competing to for your travel budget, and our site is a quick way to compare multiple options at once. Thanks again for your review and feedback. FareCompare