F.A.O. SchwarzReviews of fao.com

DO NOT order from them. They charge a crazy amount for shipping and then I accidentally autofilled my old address when checking out and realized IMMEDIATELY, so when I contacted customer service Vanessa told me she was able to correct the address since it hadn't been shipped yet. Come to find out, the two most expensive items in my order were not corrected and ended up shipping to the previous address that was provided. When I reached out, their coordinator Gabi, told me that Vanessa did her best and that I'm basically SOL. TERRIBLE experience and never ordering from them again!!!

DO NOT EVER BUY ANYTHING FROM THIS COMPANY!!! I bought my daughter a toy from target that was from this company for her first birthday. I didn’t even have it for 2 weeks and the toy started to splinter BAD to the point where she was even peeling off pieces and trying to put the wooden pieces inside of her mouth. I paid $60 for this item so I expected it to be well made. My daughter is a hemophilic with severe bleeding disorder so if she would have cut herself on it she would have kept bleeding from it or if she would have ate the pieces she could have been bleeding from inside . I got a call back ASAP from Brian Miranda which now that I know everything it was probably to save their butts . He seemed apologetic and told me to send back the toy for a full refund as well as the shipping was completely covered . Told me once they received the toy that I would be receiving a check to pay for all of the items . I dropped the toy off where they told me to, when I got there , was told I had to pay $20 to even ship it out so there was the first lie. I paid it and let him know and sent him proof , he answered me back within 10 minutes or so . They’ve had my toy for almost a month now and are completely ignoring my messages . I’ve reached out over 4 times now. THEY STOLE MY MONEY AS WELL AS THE TOY AND ARE IGNORING. But that’s okay, I have contacted my lawyer, I have the WHOLE phone call recorded, as well as the proof of everything . I will also be sharing This with my extremely family oriented tik tok and Instagram with over 1 million followers so they know not to buy from this company. They WILL be hearing from me again, this isn’t over.

Negozio stupendo e commessi bravissimi!

Pessima esperienza d'acquisto, soprattutto per il fatto che i tempi di consegna non sono rispettati.

This company is basically a scam. They sell you a broken product and won’t do anything about it even with proof it was an error in production and not an error in your part. That is terrible customer service. I will be telling everyone I know not to purchase from this terrible company.

Ordered two Stevie Nicks Barbie dolls when no one else had them at retail. The retail price is $55, they had them at $60 with free shipping, so fair pricing imho. I was a little concerned by all of the negative reviews of FAO Schwarz. However, Iordered on a Friday, they loaded tracking numbers by Monday, and I got confirmation that the packages were picked up and headed to me by day 4. Got them on my porch 6 business days after ordering. They were in their Mattel shipping boxes, also packed inside outer boxes with packing pillows. They are in perfect shape! No complaints here. PS they are now out of these sold-out-everywhere dolls, but glad I got mine.

Overcharged and ripped off. Purchased an item at $31 99 Discovered later it was retailed at $19.99 elsewhere. The company refused to accept a return. Shocking service.

If I could rate a zero I would. I ordered a toy on Aug 21 for my grandkids who were visiting. The order never got past “label created” and “ready to ship” so the company reordered it. It took so long that my grandkids had already returned to CA. I should have just ordered from Amazon and we’d have had it in two days! Now FAO will not reimburse me for shipping the toy I never received!