F.A.O. SchwarzReviews of fao.com

They lie… one minute the order is cancelled due to a suspected fraudulent purchase and then in a separate email they tell you it’s because it is out of stock when you ordered it 2 weeks previously and stock wasn’t an issue. ‘Sorry’ isn’t acceptable.

NON COMPRATE ONLINE. non hanno un servizio clienti che possa essere contattato. Potete scrivere solo in chat. Il corriere aveva smarrito il mio ordine, consegnato dopo 20 giorni, senza avere alcuna notizia su dove fosse e se me l'avrebbero consegnato o meno, mi arriva il pacco e su 5 prodotti ordinati ne ricevo solo 3, di cui uno sbagliato. Contatto l'assistenza, faccio il reso e loro mi rimborsano solo quello reso e non mi danno risposta dei 2 prodotti che non sono arrivati. Inoltre, nel pacco non c'è neanche un documento che possa dimostrare che non mi hanno inviato i prodotti che ho pagato. Pessimo servizio online e pessimo il corriere che oltre a non avermi mai risposto èpassato a ritirare il reso il giorno dopo di quello concordato.

Ho acquistato dei prodotti il 29 novembre e non ancora ricevuto nulla, il servizio clienti inesistente… il tracciamento del ordine non si aggiorna dal 2 dicembre… acquisto tutto online non ho mai avuto problemi del genere … veramente vergognoso

DO NOT order from them. They charge a crazy amount for shipping and then I accidentally autofilled my old address when checking out and realized IMMEDIATELY, so when I contacted customer service Vanessa told me she was able to correct the address since it hadn't been shipped yet. Come to find out, the two most expensive items in my order were not corrected and ended up shipping to the previous address that was provided. When I reached out, their coordinator Gabi, told me that Vanessa did her best and that I'm basically SOL. TERRIBLE experience and never ordering from them again!!!

DO NOT EVER BUY ANYTHING FROM THIS COMPANY!!! I bought my daughter a toy from target that was from this company for her first birthday. I didn’t even have it for 2 weeks and the toy started to splinter BAD to the point where she was even peeling off pieces and trying to put the wooden pieces inside of her mouth. I paid $60 for this item so I expected it to be well made. My daughter is a hemophilic with severe bleeding disorder so if she would have cut herself on it she would have kept bleeding from it or if she would have ate the pieces she could have been bleeding from inside . I got a call back ASAP from Brian Miranda which now that I know everything it was probably to save their butts . He seemed apologetic and told me to send back the toy for a full refund as well as the shipping was completely covered . Told me once they received the toy that I would be receiving a check to pay for all of the items . I dropped the toy off where they told me to, when I got there , was told I had to pay $20 to even ship it out so there was the first lie. I paid it and let him know and sent him proof , he answered me back within 10 minutes or so . They’ve had my toy for almost a month now and are completely ignoring my messages . I’ve reached out over 4 times now. THEY STOLE MY MONEY AS WELL AS THE TOY AND ARE IGNORING. But that’s okay, I have contacted my lawyer, I have the WHOLE phone call recorded, as well as the proof of everything . I will also be sharing This with my extremely family oriented tik tok and Instagram with over 1 million followers so they know not to buy from this company. They WILL be hearing from me again, this isn’t over.

Pessima esperienza d'acquisto, soprattutto per il fatto che i tempi di consegna non sono rispettati.

This company is basically a scam. They sell you a broken product and won’t do anything about it even with proof it was an error in production and not an error in your part. That is terrible customer service. I will be telling everyone I know not to purchase from this terrible company.

Overcharged and ripped off. Purchased an item at $31 99 Discovered later it was retailed at $19.99 elsewhere. The company refused to accept a return. Shocking service.