Jonah T.
Horrible Customer Service
Ordered a jacket 15 (business) days prior to when I'd need it for Christmas. Website stated 'Most things delivered within 3-5 days, some may take as long as 8-10'. Day 15 and my jacket is going to miss Christmas. Who knows if I'll ever get it. Customer service refused to expedite shipping. I would have even paid for fedex overnight myself. As the ultimate slap in the face, they offered me a TEN DOLLAR discount on a $220 order. FOUR PERCENT. Unbelievable.
Response from Fan JacketsDec 18, 2021
Hi Jonah, First of all, we are extremely sorry that the parcel you purchased is unable to deliver to the provided shipping address promptly. However, you have seen that we already handed over it via USPS and Tracking Details of your order are also forwarded to you via e-mail. Moreover, we do have Zero Tolerance policies when our customers are unhappy with the services/products they received from us therefore, I have assigned this case to our very cooperative Customer Success Manager (Joseph Michael) and he also sent you an e-mail to solve this matter. Additional I would like to bring it to your knowledge that we also started the process of an immediate investigation to find where things went wrong and will also take very strict actions if found any negligence of our staff behind the mentioned issues to set an example so our future / existing customers won’t face any from the said issues with their orders. Once again, I sincerely regret the complications you have faced and I hope that you will give us an opportunity to have you back as our happy and smiling customer in our customers family of Fan Jackets. Regards, Fan Jackets