Fan JacketsFanJackets.com is a leading leather jacket brand and continuously expanding its business to different parts of the world. Providing Free shipping to the US, Canada, Australia and UK. More than 25000+ customers worldwide with 99% satisfaction rate.
Fan Jackets (fanjackets.com) has 464 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Clothing & Underwear · Chicago, Illinois
Excellent
Clothing & Underwear · Rockford, Illinois
Excellent
Clothing & Underwear · Champaign, Illinois
Excellent
Clothing & Underwear · Chicago, Illinois
Excellent
464 approved reviews, newest moderated first
Kenneth G.
My jacket has great color, great material and has that great leather smell.
Response from Fan JacketsMar 31, 2023
Hi Kenneth, Thank you for your kind words. At FanJackets, we're committed to deliver high-quality products, and we’re amazed to hear that we made a good impression on you. We hope you’ll buy from us again. Regards, Fanjackets
Darcia F.
Ordering was easy and staff answered my emails right away regarding shipping wait time.
Response from Fan JacketsMar 21, 2023
Hi Darcia, Thank you so much for your purchase. We are priviledged to receive satisfactory compliments from our customers and we're hoping to serve you with quality products again in near future. Regards, Fanjackets
Michael H.
Ordered the wool coat and it arrived on time and as described. I’m very happy with the quality and style. Looks great as dress coat or as casual. Only thing I would point out is that the outer slant pockets are very shallow so won’t hold much other than your hands but 2 interior pockets make up for that. ( note - a review mentioned the pockets so no surprise when I received it )
Response from Fan JacketsMar 20, 2023
Hi Michael, Thank you so much for your kind words, we really appreciate the time you took to write such a detailed review! Thanks again and we look forward to serve you with our more products. Regards, Fanjackets
sandra C.
I needed a larger size & they were quick to do the exchange & the one I have now is perfect! Love it!
Response from Fan JacketsMar 18, 2023
Hi Sandra, It delights us that you had a great buying experience. We’re so happy your purchase from FanJackets went so smoothly. Thanks for letting our community know about your buying experience. Regards, Fanjackets
Dawn C.
Great jackets at a reasonable price, however, my primary reason for writing this review is to give "Fan Jackets" their props for amazing customer service. Companies either don't know or don't care but customer service can make or break a company. When shopping for the first time on any website, i do my du-diligence. I will spend hours searching and reading reviews and that is how i decide if i will order from them or not. Like any other site, i researched Fan Jacket before buying, and i am happy to say, all the positive reviews were on point. I have nothing negative to say about Fan Jackets. There are a few online companies i stopped shopping from solely based on the horrible customer service. Fan Jacket is not one of them. I will continue to shop from them with confidence that if anything should go wrong, Fan Jacket will provide great customer service. And did I mention, the jackets are stylish and good quality. Also, shipping is super fast!
Response from Fan JacketsMar 16, 2023
Hi Dawn Crump, Thank you so much for your detailed review. It has literally made our day. We are priviledged to have such a remarks from you and we're hoping to serve you with quality products again in near future. Thanks for your trust, thank you for choosing us. Best Wishes. Regards, Fanjackets
Lulu
Fanjackets stands by its' name they are "Fans of their customers and they prove that to me by immediately, Upon getting in touch via email in regards to a leather jacket that I had purchased that was a' little too small', They were not only prompt ...like within a 24 hour turn around but also in the servicing of my return An email for returns and feedback did accompanied the process too. I had an eloquent customer service person,Mr. Moses Michael, who instituted the act within a seven day period. The processing of my returns was done in superb time. It's nice to see that some corporations still believe in "great" customer services. This was exemplified! I will be doing purchases in the future because as one knows 'integrity' is important to most of us. "Fanjackets, stood by their website words"
Response from Fan JacketsMar 15, 2023
Hi Lulu, Thank you so much for a fantastic feedback! Our customer's satisfaction and appreciation is what's makes us more dedicated towards making them happy and a fan of our jackets, so we are glad to see you had a great experience in your recent purchase. We are so grateful for your kind words. Regards, Fanjackets
Laura
It was nice to see what I wanted from different angles, the size was right, they answered any questions I had.
Response from Fan JacketsMar 9, 2023
Hi Laura, Its our pleasure to have such a remarks from you and we're hoping to serve you with quality products again in near future. Thanks for your trust, thank you for choosing us. Best Wishes. Regards, Fanjackets
Beatrice P.
I was real impressed with the quality of my jacket and coat. My coat was too tight and when I returned it for the next larger size, the exchange was fast. Excellent customer service, I recommend anyone looking for good quality leather items to purchase from Fan Jackets
Response from Fan JacketsMar 9, 2023
Hi Beatrice, Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers. Looking forward to serve you again in future. Best Wishes Regards, Fanjackets