Richelle G.
FAMR Review for Service Disabled Veteran Owned Certification
Many times along the way, my husband and I felt uninformed or uneducated about how to proceed to the next task. We were very frustrated with this system even wondering if we wasted our time and money. There is a definite lack of follow through with coordination. My husband and I feel that we learned very little, some staff appear to be lacking expertise on subject matters and professionalism. VetBiz was more informed about operating agreement then FAMR staff. I am really hoping FAMR is worth the return on investment.
Response from Federal Award Management RegistrationAug 21, 2019
This is very disappointing to read as it is the first we are hearing of this. All services have been rendered in a timely manner including the Veteran certification. The typical 90 day process for the certification was completed in 30 days. Additionally, any confusion regarding contracts or bidding were never brought to the attention of the assigned marketing specialist. We strive for complete customer satisfaction and this review is very concerning. A member of management will be reaching out to clear up any confusion and concerns. We appreciate the feedback.




