Patricia Z.
My ornament was a gift for my daughter
My ornament was a gift for my daughter. It’s the worst when delivered! I was embarrassed when she sent me a picture of it! I have emailed two or three times to complain and asked for a new ornament or a refund! I have received an answer that it would be taken care of. When? I receive emails asking how I liked your company and right now I can’t think of one good thing to say. Maybe you being the owner can take care if this problem! Patricia Zgodzinski
Response from FamiPrintsJan 6, 2025
Hi Patricia, Thank you for leaving your feedback. We sincerely apologize for the disappointment and frustration you've experienced with your order. We understand how important it is for a gift to meet expectations, especially when it's for a loved one. Please know that we take customer feedback very seriously and will prioritize resolving this issue for you. We’ve flagged this matter for immediate attention. We have received your email and will ensure that a replacement ornament is processed without further delay. Thank you for bringing this to our attention, and we deeply regret the inconvenience caused. We’ll do everything we can to make things right. Please check your email for an update from us shortly. Thank you for your understanding.