FamilyTreeDNAReviews of familytreedna.com

Purchased upgrade to process my rawdna on 30 July, it is now 17 September and still no results despite the website claiming it takes 24 hours. I have spent 19 dollars for nothing, and the support is extraordinarily slow to respond. Update: the support team offered me a full refund as well as resolved my issue after this, which I deeply appreciate and has left me with an overall good experience

We started with NO STARS kit. not arriving and lost. It took hours with the courier company here in NZ to find out what happened, but finally when I did send the info to Family Tree, Michael in Houston did really try to help. He sent the kit out again, and it did get here finally, though again(the Fedex did not sync well with a local company). The whole time I dialogued with Michael in Houston, he really seemed to care. They did get the kit at headquarters but now hear it is many many weeks before finding the reality of the DNA tests, so that is why it is a three. That is a long time to get the results. But I will say, Michael, is a wonderful customer service person. We await to see the fulfillment of our original order already 10 or so weeks ago.

I recently got the Family Finder test from FamilyTreeDNA and I’m honestly so impressed. The kit was super easy to use, and the whole process was smooth from start to finish. What I loved most is how detailed the results were! Not just the usual ancestry breakdown, but actual matches and insights I didn’t expect. It’s such an amazing experience seeing connections you never knew existed. If you’ve ever been curious about your background or just want to learn more about where you come from, I 100% recommend this. It’s such a cool experience!

I got this test as a gift for my grandfather, and the process was so smooth. He received his test quickly and loved how easy it was to swab and send back. His results came back fast as well, and he's spent hours on his account sifting through the data he received. I'm so pleased that it gave him a new hobby! Will definitely be looking into the more detailed tests and also getting one for myself!

Super fast shipping, kit was easy to use. The tools they have on their website are interesting, and more detailed than what I've seen on Ancestry/23andMe. Definitely going to look into trying some of their other DNA tests.

The results came back within the promised timeframe, and the ancestry breakdown was truly fascinating. I learned things about my heritage I never knew, which sparked some great conversations with my family. Definitely a worthwhile purchase for anyone curious about their roots.

I ordered the mtDNA test for myself and the Big Y test for my husband, and it’s been a fascinating experience digging deeper into our family histories. The results are detailed and the reports have opened up new avenues of research we hadn’t considered before. It’s amazing how much insight you can gain with the right tools. Highly recommend FamilyTreeDNA for anyone looking to explore their ancestry more thoroughly.

Family Tree DNA’s “Balkan and Greece” category is surprisingly careless for a company claiming to provide detailed ancestry insights. The Balkans are one of the most diverse regions in Europe, home to South Slavs, Albanians, Romanians, Greeks, and others, each with distinct genetic and cultural backgrounds. Grouping them all together under one vague label flattens that diversity entirely. Even more confusing is the phrasing “Balkan and Greece,” which implies that Greece is somehow not part of the Balkan: a geographically and historically inaccurate distinction. What really stood out as completely off, though, was the inclusion of Slovenian DNA in this category. Slovenians are Central Europeans, both genetically and geographically, with much closer ties to Austrians and Northern Italians than to populations in the southern Balkans. Including them here makes no scientific or historical sense. Family Tree DNA should seriously reconsider how they define regional categories if they want to be taken seriously by users with any knowledge of European history or genetics.