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FamilySearch (familysearch.org) has 115 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
Also known as
familysearch.org
Website
familysearch.org
Category
Nature & Environment
Listed on Five Star Index
2026
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The company replied to 2% of reviews.
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Most recent review: October 2026.
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Cannot block crazies from spamming me, or writing all over my relatives pages
FamilySearch is a collaborative Family tree site, one big tree, unlike other sites where you can create your own family tree, and can then collaborate with others with zero DRAMA. PROBLEM on FamilySearch: I've run into 3 really nasty wannabe Queens of Genealogy, one's sent me 7 direct messages, and has written nasty stuff all over my grandmother's page about how she's a master genealogist, former Grand-poo-bah in Family History in her last town, her relative is a programmer at FamilySearch, on & on. I cannot BLOCK this person from spamming me or my relatives' pages.
The other Hilarity, is this site is not backed by DNA testing, so these folks are willing to die on their petty molehill without scientific evidence.
LU
Lutz
FS manipuliert Eingaben um Ihre…
FS manipuliert Eingaben um Ihre Sektenmitglieder
die zum teil total dement sind und so auch die eingaben aussehn zu schützen.
dies ist bei den personen des franken reiches sehr deutlich ( Karl der Grosse) -
FS ist NICHT an einem correcten Stammbaum interresiert sondern nur an den Daten der benutzer
SH
Steve H.
Lied About My Family Tree
I used to like the site until they turned into liars and frauds. They sent an email to me on March 13, 2023 stating i was related to George Washington. The instruction was to click again to see how. It then said I was an eighth cousin once removed and provided my family tree as supporting evidence. I told my grandkids, who were naturally excited and wanted to tell their friends, but their mom suggesting holding off until further verification. I could not find any and a few days letter, followed up with Family Search and was told I was not related to George Washington at all. They had faked the name of an ancestor on the family tree it turns out. What was gained by them for such blatant lying, I have no idea. I will never trust them again for anything.
CP
C P.
ENDLESS, unstoppable, SPAM
I've been trying to unsubscribe from the regular spam mailings from this company for weeks after making the mistake of expressing interest. Even logging into my account and explicitly cancelling there doesn't work and the spam keeps rolling in.
RE
ResearcherA
Awful
Awful, clunky, too many inaccuracies. No way to merge duplicate entries and maintain the different info garnered in both - you should be able to keep the different information like different name spellings as alternates within the same person’s records! And if one entry is only aware of one marriage and the other is aware of another, or one record knows about some children and the other record knows about others- or one record has more details about one area of the person’s life and the other profile covers details from another period of their life, it should be easy to combine the records - like with Ancestry. Familysearch is the worst genealogy site I’ve used. Just because it’s free doesn’t mean it’s good, or accurate.
There are going to be people I’m related to that I will never find becaof this issue - separate entries for the same oerson.
Also, familysearch doesn’t let you differentiate between known adoptions or step families. So it messes up any true chance at genealogical research.
I’ve used it for 2 days and it’s completely awful.
Plus, if you make a mistake, it doesn’t let you correct it easily, or if you see a mistake or missing information from a record, doesn’t let you add it - it keeps defaulting to the incorrect one.
And people disappear from the tree so you make a new entry but if they’re living you don’t have the option to merge duplicates (because there wilo be 2 entries fir thise people now even if you had to enter their details again because of the glitch of the tree entrees not automatically populating the profile entries family members lists and vice versa.
I wouldn’t trust anything I found on familysearch to be accurate from what I have already seen of the records on my known family!! Just 2 days to see all these flaws! That’s very bad.
I won’t be wasting any more time with it.
(& I only checked it out because I got an invitation from a friend saying ‘let’s see if we’re related’ so something to that effect.
Because the system doesn’t care enough about its users to differentiate between adopted & biological relatives, the ROOTS TECH matches are wrong as well.
It’s extremely frustrating and not user friendly where accuracy is concerned.
I wanted to merge 2 entries that I know for a fact are the same, but it would have deleted all the info from one in favour of the other (including files and records crucial to the person’s profile!) THAT IS NOT WHAT MERGE MEANS!!
It’s so shockingly bad.
And checking out their help forums I have already deduced that these have been an ongoing problems that remain unresolved.
What is the actual point of the site/app/project if they don’t care about accuracy or improvements?
I’m actually disgusted. Such a waste. I could be so good potentially.
JJ
Jim J.
No longer reliable, accepts posts without verification
I began my Tree years ago and all was well for a while. No longer so. As it's a public domain anyone can post on your Family Tree without support or evidence, and tell outright lies under assumed names. Case in point, an LDS member and vindictive divorcee of my brother, using bogus names posted inserted, changed, and lied about various deceased family members whom she had never known. She also sunk so low as to report as a Source, "I was at his funeral". The funeral of her 2 year old grandson. She was not, and all in attendance would state same. However, FamilySearch accepted this post.
My other complaint is "we found a new relative" emails I receive. Most if not all are totally false, being persons not at all related to my family. Yet accepted as gospel by FamilySearch. Trying to verify or delete via their so called Support is a total waste of time.
I've been to the Library in Salt Lake City. A wealth of information and worthwhile. But the FamilySearch function now stinks. I'm thru with it.
AK
Abdullah K.
Familysearch nur sehr eingeschränkt nutzbar
Absoluter Müll, viele Aufzeichnungen sind zwar vorhanden, lassen sich aber nur über ein sogenanntes Family History Center aufrufen (also nicht vom heimischen PC aus). Wieviele Stunden soll man bitte vor Ort aufwenden um alle in Frage kommenden Bücher durchzusehen?! Familysearch sollte sich einmal ein Beispiel an Ancestry nehmen und ein kostenpflichtiges Angebot anbieten, um Benutzern auch den Zugriff auf die Kirchenbücher von Zuhause aus zu ermöglichen!
PH
Pam H.
The new website is totally unusable
The new website is totally unusable. I couldn't edit a person record to change the date from 1936 to 1836. That fix would have eliminated the web-generated complaint that the mother's birth was after the child (someone put the date in wrong -- should we be eternally punished for it?) I can't even register for the community board because it doesn't accept my username and says "Verified, is not an integer."
I won't use this tool for my family tree. I'll stick with Ancestry. Their website doesn't suck.