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FamilySearch (familysearch.org) has 115 customer reviews on Five Star Index, with an average rating of 2.2 out of 5.
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Gunny
FAMILY SEARCH IS NOT A SAFE TO USE FOR ONES HISTORY, I SPENT A GREAT DEAL OF MY TIME GETTING MY FAMILIES PUT TOGETHER AND IT TAKES LOTS OF TIME TO DO THIS, SO AFTER ABOUT A YEAR INTO WORKING ON MY TREE I LOGED IN ONE DAY IN MAY 2024 ONLY TO FIND MY TREE IS GONE A TOTAL ZERO IS WHAT I HAD LEFT ALL MY INFORMATION LOST FOREVER, DON"T USE THIS FREE SITE IT WILL ONLY FAIL YOU AND LET YOU DOWN THE RABBIT HOLE
Margaret T.
I am not adding my family tree to Family Search n site. You have been adding wrong people and missing correct people ou.t I am not a beginner I have been tracing my ancestry for 50 years and my Duckett line goes back to 1605 in Shropshire very disappointed your trees are not easy to fill with correct details am giving just one star so please remove my data before anyone copies the wrong info You had my Husbands Grandmother down as Elizabeth Ann Tuffner or something similar nshe was in fact DUFFY
Alexander M.
FamilySearch ist unbrauchbar. Ich wollte neue Vorfahren, die FamilySearch gefunden hatte, zum Stammbaum hinzufügen, aber es funktionierte nicht. Ich habe die Söhne meines Vaters und meines Urgroßvaters eingetragen und sie sind nirgendwo im Stammbaum zu sehen. Auf Fragen bekommt allenfalls dreimal eine Antwort und dann kommt nichts mehr. Meine letzte Anfrage wurde schlicht und einfach ignoriert. Die Webseite wird von irgendeiner Sekte betrieben, die sich die Heiligen der letzen Tage nennt und die hauptsächlich in den USA aktiv ist. Neue Daten aus Europa bekommt man nicht. Ich bin mit viel Freude an die Sache herangegangen und jetzt sehr enttäuscht. Fazit: Ich werde nichts mehr tun auf dieser Seite, den sie ist wertlos. Dort ärgert man sich nur. Edit: Ich überlege ernsthaft, diese Seite nicht mehr zu benutzen. Also Lesezeichen weg und Zugangsdaten weg und dann auf Nimmerwiedersehen.
Peter H.
FamilySearch ignores the truth and allows false information to remain on its site. Have proof in the form of Superior Court depositions, that my father did not adopt a daughter in the 1940's, submitted the document to them but they ignore and allow another user to continue to post this erroneous information. Also, I have a certified document from the county vital statistics department stating no marriage exists between my father and some strange woman. I was required to prove that I was my father's son with a personal ID and birth certificate to obtain the certified document along with paying a fee. Again, this certified document was submitted to FamilySearch proving no marriage exists in the county where he lived but to this day allows the error to be published on their website. FamilySearch has a total disregard for documented truth.
Kevin E.
Save yourself hours of frustration ! I know this is a nonprofit free site but your time and your sanity are certainly worth considering before you fumble around this site. Hours of work and poof gone with no clue as what caused it.
Steven H.
How can FamilySearch just alter my family tree with spurious entries through sloppy research? Some of their additions are just plain wrong which doesn't exactly fill one with confidence!
Sanctus E.
Terrible app. Cannot search images. Have to put up with graveyard ghouls who r no relation that want 2 change your family tree.
Linda C.
Listen up people there needs to be a class action lawsuit against familysearch.org when I complained about them through consumer people because I tried to call them to get help and they didn't help me they sent their dogs after me in a letter form they're stupid attorneys that's what they did to the consumer that is profiling and discrimination something needs to be done big time do not trust them
Response from FamilySearchOct 10, 2023
Linda, we have reached out to you for more information but have not received a response. As a non-profit organization, we don't charge for any of the services we provide. I'd love to understand the request you submitted for assistance, so I get you the help you need.
