Family DollarReviews of familydollar.com

I bought a fan put it together it didn't work it was to late to return it so I bought a box fan that was cheaper at menards. I took fan back to family dollar next day after work they wouldn't refund my money only gave me a return why would I want another one. I already spent more money on a better fan that works. Now I got a unopened fan from them that I dont want they just lost a customer.

First if they negative stars I would rather use that because 1 star is even too much credit for this poorly run organization and its staff. I happened to go into the store today at 1425 W. Morse Ave in Chicago, of which we frequent a lot during the month for dry goods, cleaning supplies and other various items. During my visit to the store today (07/03/2025) I happened to stop in for some dry goods, and went directly to the check out line (of which was long as usual, due to lack of proper staffing and checkout infrastructure. I happened to be on my phone ( not great as some may see it) but I just so happened to receive a most important call right prior to getting into line at the checkout. In stepping up to get checked out my conversation on the phone with person on the other line was getting a little elevated in tone, and so the young lady (employee for FD) was standing behind the counter working on something (other employee was checking me out) when your employee with her back to me for she was occupied doing something behind the counter must have thought my private conversation with other party on my phone, that I was speaking to her or about the store. When in fact was not true at all, and so she turns around and starts to lecture me now, and I stated directly back with level tone " Excuse me but I am not speaking to you or anyone here" so please leave me alone response and she kept it up like she was trying to engage me for some reason, not sure why, and so upon completion of my purchase as I was about to exit the store, she really started to lay it on and stated " some people come in here and act all privileged", and some other words, and then she came on very strong, and stated to me directly " don't ever come back to this store, and keep your white ass out of here" and your not welcome here" I suggested after that comment, she might wish to be careful for it could possibly jeopardize her employment with the company. Had, she simply stated after my original comment of I was not talking with you, and clearly she could see on was on the phone, maybe a more appropriate response might have been to say, I am sorry, excuse me and went about here work, but no she had to start coming on strong with her words of total disrespect and making a scene for all to see. This is not acceptable at anytime in any business anywhere in the US, we should not allow this to happen as companies, and should not tolerate this behavior or should I say lack thereof business behavior at anytime. She I would not believe have the power to suggest I am not welcome, nor should ever return to the store. I would like to mention never during this interaction did I ever raise my voice, and or disrespect her person, and of course her race or gender. Just for FYI here I and now my wife use to work for this company many years ago, and we managed one of the largest stores in Chicago for the company. I would like to say we turned in tremendous results in all categories for the company, and I can assure you my now wife (was my asst. mgr at the time) would never tolerate any type of this behavior and in the event it ever took place that staff person was pulled off the floor immediately, and reprimanded accordingly. If anyone would have acted out in this manner like your employee did today, and talked to a customer like she spoke to me, she would have been terminated immediately and escorted from our store. We as a nation have grown accustom to less than good service, less than professional courtesy, and for sure racial over tones, but we still continue to patronize certain business with our hard earned dollars, only to be treated and accept bad service. We all need to demand accountability from these companies, whether it be Family Dollar, Walgreens, the local grocery store, Jewel Food Stores etc... It is not and should not be acceptable and some retraining and better supervision should be a must. Companies wonder why they are struggling to stay in business and or show better profits, but fail to see the problems are right in front of them from poor, untrained staff, to stores that look horrible and are not presentable. Family Dollar stores are suffering in many locations, and will continue to suffer and close stores until the corporate management does what they should and get out into the stores, higher better middle management staffing, and do their jobs better to show that they care about the daily operations. I will be sending a letter directly to the CEO of this company to alert him to all with hopes it may be a wake up call for this company to act accordingly. P.S. If you wish to discuss with us how to grow your organization and make it a great place to work and profits increased more than you can imagine, feel free to respond to this posting by contacting us. We know how to run businesses and with great staff... In the meantime think twice on spending here

I purchased a couple cans of CH Ground Coffee in May 2025. Hey, its not Starbucks but its drinkable if you're not fully awake. They charged tax on the item (which seemed suspicious, and sure enough the item is NY non-taxable when I checked). I tried to get a refund at the cashier, but I might as well have not bothered. I then posted the receipt 2x to the corporate website with no response. Why the company prefers minor overages to escalate like this is beyond me.

Wow did this place ever go downhill over the last few years? The last few times I went there, they were so rude. IDK whats going on with customer service these days. But its sad.

This store manager needs to be more involved the outside of this place is disgusting! Went yesterday there is a DEAD GROUNDHOG ON THE FRONT DOOR SIDEWALK!! Come on pressure wash the place clean the windows why does it have to be disgusting. Manager should be fired

rock bottom had a retail chain, it would be this dump. Walking into Family Dollar felt like entering a forgotten storage unit after a tornado. Shelves were half-empty or just plain trashed, with items scattered like a raccoon had a tantrum in every aisle. Nothing was where it should be, unless “organized chaos” is now a corporate strategy. The staff? I’ve seen more energy and competence in a potted plant. One employee was loudly FaceTiming behind the counter while customers lined up like cattle, and when I dared to ask for help, they sighed so hard I thought they’d pass out. Sorry to interrupt your riveting conversation about absolutely nothing. And don’t expect the prices to match the signs — apparently math is optional here. The place looked like it hadn’t seen a mop, a manager, or a functioning brain cell in months. I left feeling robbed of time, money, and dignity. If you're looking to ruin your day, breathe in dust, and question humanity, Family Dollar is waiting. Bring low expectations — and maybe a hazmat suit.

I stopped at the Family Dollar in Federal Heights CO mid-morning. When I was at check out the women told me to have a nice day. I acknowledged her back by telling her the same. She did not make eye contact with me but instead she looked toward the ceiling and slightly rolled her eyes. Her body language told me that she didn't mean what she said. I was shocked to say the least. Please have a conversation with her. She is dealing with the public and may need more customer service training. Overall, prior to this visit I have never had any issues with employees at this location.

We went in got about $100 worth of groceries for our trip to New York City at the Gordonsville Family Dollar in virginia I had 3 six packs of Dr Pepper bottles and some other stuff for my daughter because she was throwing up we had to get her some medicine so we bought a can for her to throw up in and ask the lady if she could give us an extra bag said no and I said okay we'll just put our Dr Peppers and groceries and bags and I'll carry the bags out dump them in the trunk and use those for my daughter to throw up in and she refused on the Prejudice that my daughter is a female and throwing up in our car and I don't know why anyone would ever be prejudiced against me having a daughter and her being sick but this place is terrible I would not go here these people are pieces of crap