Family DollarReviews of familydollar.com

5397 Rockville Rd. Indianapolis 46224 location has rude staff and told me to take my business elsewhere, if I'd like to deposit my money into Chime because they were too lazy to count it with their counting machine, even though they had four employees and few customers. It's no wonder everybody goes to the Dollar General across the street, as they have a better selection and more professional employees.

Always friendly and courteous service

I am extremely disappointed with the level of customer service at this Family Dollar location.( Mastic NY).I typically shop at a different store, but this one happens to be on my route home from work. After this experience, I will be reconsidering returning. After a long workday, I stopped in to pick up a few items. Almost immediately, I noticed an employee who had been stocking shelves began following me through multiple aisles. This behavior was uncomfortable and unnecessary. No customer should feel as though they are being monitored or profiled while simply shopping. When I proceeded to the register, the cashier did not greet me, despite acknowledging and greeting other customers ahead of me. I remained polite and continued with my transaction. Due to using digital payment through my phone, I experienced a connection issue and requested that the transaction be voided so I would not hold up the line. The cashier responded abruptly and unprofessionally, stating she could not do so. As I attempted to resolve the issue, another customer kindly offered to pay, which I initially declined, as I had the funds but was experiencing a technical issue. Despite this, the situation escalated unnecessarily when the cashier loudly announced, “I refunded your EBT card,” in front of other customers.(I used Google Pay) This was completely inappropriate, inaccurate, and a violation of basic customer privacy and respect. Not only was the statement incorrect, but no customer’s method of payment should ever be announced publicly. A simple, professional statement such as “your transaction has been refunded” would have been sufficient. This experience was not only frustrating but deeply concerning. It reflects a lack of professionalism, poor customer service training, and behavior that can easily be perceived as discriminatory. Customers deserve to be treated with dignity and respect at all times. I strongly encourage management to address these issues immediately. Proper training in customer service, communication, and respect for customer privacy is not optional—it is essential.

I have been a regular customer at the Family Dollar at 3315 Rivers Ave in North Charleston SC for the past few weeks. The assistant manager.....a Caucasian young lady.....has checked me out numerous times. She always has a smile on her face and is always very helpful. She goes above and beyond her duties in all she does. Family Dollar should be thankful for having someone like her. Also there is a younger gentleman that is sometimes there and on two occasions have directed me to the aisle where something I was looking for was located....that tells me he takes his job seriously. Again Family Dollar should feel fortunate to have these people. Family Dollar should take notice and recognize these individuals. My experience at this Family Dollar is always great because of them. I dont know what happens to these reviews but I hope these two individuals are make aware of the fact that customers appreciate them and come back because of them. This store gets 5 stars because of their efforts!!!

Family Dollar website is by far the worst one I have used. It is like a third grader put it together. My email address was changed over three years ago. I can't update it. I also can't open a new account with my current information because my phone number belongs to my "old" email address. I want to contact someone at Family Dollar, but thats impossible if its not one of their stupid pre-entered questions. No wonder Dollar General is cleaning their plow. I actually prefer the Family Dollar store, but I'm giving up. This company is being run by people with IQs of 80 who are trying to destroy the company. Thank God I don't own stock. I'm done. I quit trying.

I had a great experience at the Family Dollar in Pecos Texas, the clerk Beatrice was able to help me out. Very nice experience. Very organized store.

⭐️ One Star: Unacceptable Manager Conduct During Return I am writing this review regarding my very poor experience at the Family Dollar store located at 200 E Pleasant Valley Blvd, Altoona, PA. I went in to return a recently purchased defective can opener (poor product quality) with the receipt. The store manager on duty, Kelly, was immediately confrontational and unprofessional. She refused to honor the return, claiming the item was "10 years old" and openly accused us of not purchasing it at that store, essentially calling my father a liar. She refused to help despite the valid proof of purchase. The situation was only resolved when a second family member intervened and firmly insisted she follow the store's own return policy. Manager Kelly then completed the transaction silently. A manager should not make a simple return an insulting personal confrontation. I hope Family Dollar addresses this manager's behavior and customer service skills immediately.

1908 Cleveland Ave NW, this store is good for what it is but a lot of the times they are out of stock.