Family Credit Management Reviews | Read Customer Reviews of familycredit.org

Family Credit ManagementReviews of familycredit.org

4.9788 reviews
Credit & Debt Services
111 N. Wabash Avenue, Suite 1408, Chicago, Illinois

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Family Credit Management

About Family Credit Management

Debt is stressful. We understand. Family Credit Management is a nonprofit organization that has been helping individuals and families get out of debt and regain financial stability for over 30 years.Our NFCC-certified credit counselors provide personalized, one-on-one guidance to help clients understand their financial situation and take control of their future. We offer a range of solutions tailored to each individual’s needs, including traditional Debt Management Plans (DMPs), debt settlement options for those who may benefit, and our exclusive DualTrack Repayment Plan, which combines structured repayment with strategic settlement when appropriate.For clients who are unable to repay all debts at once, we also offer our Priority Pay Plan, designed to help manage limited resources while addressing the most urgent financial obligations. Our approach focuses not only on resolving debt, but also on long-term financial health through budgeting, education, and behavior-based strategies.As a nonprofit credit counseling agency, our mission is to provide honest, practical solutions that work in the real world. We work directly with creditors to help reduce interest rates and fees when possible, while supporting our clients every step of the way.At Family Credit Management, our goal is simple: help people reduce stress, regain control, and build a more stable financial future.

Family Credit Management (familycredit.org) has 788 customer reviews on Five Star Index, with an average rating of 4.9 out of 5.

Also known as: familycredit.org
Website: familycredit.org
Category: Credit & Debt Services
Location: Chicago, Illinois
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Family Credit Management reviews

788 approved reviews, newest moderated first

Kenneth K.
Dec 13, 2025
They have really helped me out of a bad…
They have really helped me out of a bad situation.
Response from Family Credit ManagementDec 18, 2025
We’re so glad we could help you through a tough time and support you on your path forward.
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Dianna O.
Dec 13, 2025
They take care of payments and if you…
They take care of payments and if you have any questions they are there for you.
Response from Family Credit ManagementDec 18, 2025
We’re glad to hear that we have been helpful and that you feel supported. We're always here when you need us.
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NA
Dec 13, 2025
Always willing to assist
Always willing to assist. Great service every times I have reached out.
Response from Family Credit ManagementDec 18, 2025
Thank you for the kind words. We're happy to know you've had a positive experience each time you've reached out. We're always here to help.
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Pamela S.
Dec 13, 2025
Getting out of Debt is important! Family Credits Help, making this a reality!!
They are helping me get out of Debt by arranging lower interest rates. I have approximately a year left..and will be out from under the debt! Yeah.
Response from Family Credit ManagementDec 18, 2025
That's great to hear. You're making excellent progress, and we're so glad to be part of your journey. That finish line is getting close!
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Paula H.
Dec 13, 2025
Great to work with
Great to work with! Auto pay makes things easier. The time i had to move a payment they were very helpful in working with me.
Response from Family Credit ManagementDec 18, 2025
We're so glad to hear that auto pay has helped make things easier for you. We're happy we could work with you when you needed to move a payment. It's always our goal to support you every step of the way.
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Traci S.
Dec 13, 2025
I am not alone. People are helping me get out of debt.
I like the fact that I have someone watching out for me and who is helping me clean up my debt.
Response from Family Credit ManagementDec 18, 2025
We're really glad to hear you feel supported. It's our goal to make this process feel less overwhelming and more manageable. You're making great strides, and we're proud to be part of your journey.
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Connie and Raymond M.
Dec 12, 2025
Family Credit Management …
They are always so pleasant and always willing to help us in any way they can.
Response from Family Credit ManagementDec 18, 2025
Thank you for the kind words. We're so glad to hear that you've had a positive experience with our team. It's always our goal to be helpful and make things as smooth as possible for you.
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A. Marie H.
Dec 12, 2025
Compassion and Negotiation Go Hand-in-Hand
When I first heard about Family Credit Management, I was drowning in credit card debt. The representative was so compassionate and understanding of my situation and I have been making payments to them for over two years now. I am forever grateful for their ability to negotiate lower payments with the credit card companies which, in turn, gave me the ability to breathe again.
Response from Family Credit ManagementDec 18, 2025
Thank you so much for sharing your experience. We're truly honored to have been able to support you during such a stressful time. It's wonderful to hear that you're feeling more at ease and making steady progress. You've come a long way, and we're proud to be part of your journey.
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