Jessica
The customer service agent was very…
The customer service agent was very nice and helpful, she told me all the into needed to know. 2 days later I kept getting emails about how I Havnt done anything with my application it felt pushy. I was going to go through all the contact but I don’t sit at home 24/7 not doing anything. I do work.
Response from Family Credit ManagementSep 3, 2026
We’re glad to hear our counselor was nice and helpful, gave you the information you needed, and that the program appears to be working well for you. We know people are busy and get a lot of emails, so sometimes important things simply get missed or buried. We also talk to people every day who tell us, “I’ve been meaning to get this started, thank you for reminding me.” We work hard to strike the right balance between following up with people who want to start their program and giving them the time they need. We are sorry this bothered you. We appreciate the feedback, and I passed your comments to our credit counseling manager.