familychristmaspajamasbyjenny.comReviews of familychristmaspajamasbyjenny.com

Response from familychristmaspajamasbyjenny.comJan 23, 2024

We apologize for your unsatisfactory experience and are concerned to hear about the issue with the product and our service. We've checked our system and couldn't find an order matching your name. Could you please provide us with your order details at [email protected]? We are committed to ensuring a full refund or replacement for any faulty items and would like to resolve this matter quickly for you. Thank you for reaching out, and we hope to hear from you soon. Best Regards, Pajamas By Jenny Updated: Hi Clair, based on your information from information request form, unfortunately, we didn't find any order #59857 or transaction from you. We contacted with you both phone and text to resolve the issue but we didn't receive the response. Please contact us at +1 (818) 208-5389 or [email protected] for quick resolution, we are always there to assist you!

Response from familychristmaspajamasbyjenny.comJan 8, 2024

Dear Donny, We sincerely apologize for the inconvenience you've faced with the delivery and our response time. Our support team is proactively reaching out to address your concerns and ensure a swift resolution. Thank you for your patience, and we are committed to regaining your trust. Best regards, Pajamas By Jenny

Response from familychristmaspajamasbyjenny.comJan 1, 2024

Dear Pam, Thank you for reaching out to us. We apologize for any confusion regarding our location. As an online retailer, we cater to customers worldwide, and we strive to provide high-quality service regardless of our physical location. Regarding the delay in receiving your order, we understand your disappointment. However, we would like to clarify that we shipped your order in a timely manner on December 23rd, ensuring that you received the products in time for Christmas. Only the dog's pajamas was placed after our holiday shipping deadline, it arrived after Christmas. We apologize if there was any misunderstanding about the shipping timeline. We value your feedback, and your satisfaction is important to us. If you have any further concerns or issues, please don't hesitate to contact our customer support team. We are here to assist you and ensure a positive experience with our products. Thank you for your understanding. Best regards, Pajamas By Jenny

Response from familychristmaspajamasbyjenny.comDec 25, 2023

Dear Serenity, We're truly sorry to hear about the delay with your pajamas and the disappointment it caused during the festive season. It's important to us that our customers receive their orders on time, and we apologize for not delivering on that promise. For us to assist you with a full refund, could you kindly provide us with your order details? Please reach out to our customer service team directly, and we will expedite the refund process once we verify the information. We appreciate your feedback and hope to resolve this swiftly for you. Warm regards, Pajamas By Jenny

Response from familychristmaspajamasbyjenny.comDec 25, 2023

Dear Brandy, I am sorry for this confusion. On the latest text, we are delighted to hear your order arrived in time for Christmas and apologize for any confusion caused during the process. Your satisfaction is our top priority, and we're sorry for any inconvenience you might have experienced. Should you feel that your concerns have been addressed and are happy with the outcome, we would greatly appreciate if you could update or reconsider your review on Trustpilot. Thank you for your understanding, and we hope your daughter and her fiancé enjoy their festive PJs! Best regards, Pajamas By Jenny

Response from familychristmaspajamasbyjenny.comDec 3, 2023

Hi Cynthia, We're truly sorry to hear of your disappointing experience. 😔 Your feedback about our pajamas' fit and quality is invaluable, and we'll use it for improvements. Please contact our customer service for assistance with returns. We're committed to making things right for you. 🙏 Thank you for your feedback. Best regards, Jenny Team

Response from familychristmaspajamasbyjenny.comDec 3, 2023

Hi Libby I'm truly sorry to hear about your experience with our service. 😔 We strive to deliver high-quality products and it's clear we missed the mark this time. I apologize for the misunderstanding around your dog pajamas and the delay in your partial refund. We understand your frustration and appreciate your patience as we work through this. We take your comments about the material and quality of the pajamas very seriously and will pass them on to our product team for review. Our goal is to ensure our customers are completely satisfied and your feedback helps us improve. Please reach out to our customer service if there's anything more we can do to assist you. 🙏 Thank you for bringing this to our attention. Best regards, Jenny Team

Response from familychristmaspajamasbyjenny.comJun 20, 2023

Dear Cami, we deeply apologize for the disappointing experience you had with our Christmas pajamas. We have upgraded our print method to digital printing this year for improved quality, and we would like to send you a complimentary sample to demonstrate the positive changes. We also advise avoiding prolonged drying to prevent fabric sticking. Thank you for your feedback, and we hope to restore your trust in our products.