Family Christmas Pajamas By Jenny was founded in 2020 by Jenny & Steven to scratch your insatiable itch for cute, funny, popculture-y Pajamas. Since then, we have made it our goal to provide the best possible experience for you! As we grow and evolve, we have made it our priority to ensure that there is always a real person who can help you with whatever you need.
familychristmaspajamasbyjenny.com (familychristmaspajamasbyjenny.com) has 238 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Website
familychristmaspajamasbyjenny.com
Category
Clothing & Underwear
Location
Chatsworth, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Edit to original post. I was harassed once I made a 1 star review so I made a dispute with my credit card ( supplied a lot of evidence and won) 1st they offered me 1/2 of my money back to remove my star and I said no I want it all back. Then they offered me all of it and to cancel the dispute but only after I stop the dispute. Thank goodness I didn’t bc I just was reading more reviews and a lady never received her money back. I also just received an email saying my clothes have been shipped so I feel like they are trying to be sneaky about something. Why would I be getting a tracking on items I already received?
Don’t do it. They are cheap made from
China junk. Very thin, the sizing is incorrect. They don’t respond to emails. It says refunds or exchanges, but then if you read it says no to both bc these are “custom orders” save your money!!!
Response from familychristmaspajamasbyjenny.comDec 8, 2025
Hi Ashley,
We’re very sorry to hear that you were disappointed with your recent order — that’s never the experience we want for our customers. We always reply to emails and do our best to help resolve any issues quickly, so we’d really like to take another look at your case.
Could you please provide your order ID so we can check the details right away? You can also reach us directly at [email protected] — our support team will make sure you’re taken care of as soon as possible.
Thank you for giving us the chance to make this right. We truly appreciate your feedback and will do everything we can to ensure you’re happy with your Family Christmas Pajamas By Jenny experience.
Warmly,
Jenny
Family Christmas Pajamas By Jenny
PI
PilotMom
This company is a joke!
This company is a joke! I don't even know where to begin. They make it appear they are based in California, which I would assume is where they are registered. The fact is everything is made in China. The pajamas are made of the cheapest most low quality fabric. Don't sit near the fireplace! The color was so off from the picture. The writing was fuzzy. It took 3 weeks to receive. What an embarrassment as we were celebrating early and welcoming a new member into our family. They were expensive. I would have done better at Walmart or Kohls. I'd give this company ZERO stars if I could. It appears legitimate and they do deliver but the advertising and website do not match the actual product received. Just awful.
Response from familychristmaspajamasbyjenny.comDec 6, 2025
Hi PilotMom,
We’re truly sorry to hear about your experience — that’s not the impression we ever want our customers to have, especially during such a special family celebration. We’d love the opportunity to make this right for you. Could you please send us a photo of the pajamas and the color you received to [email protected]? This will help our team check the color and quality against your order.
If there’s anything wrong, we’re more than happy to resend the correct items or issue a refund — whichever you prefer.
Our pajamas are manufactured overseas so that we can offer a wide range of sizes for the whole family, but we always take great care in choosing comfortable, safe, and soft materials.
Thank you again for sharing your feedback — it truly helps us improve more in the future. We look forward to hearing from you soon so we can make this right.
Respectfully,
Jenny
Family Christmas Pajamas By Jenny
CB
Cynthia B.
I would give zero stars but otherwise…
I would give zero stars but otherwise would not be given the platform to tell you this “company”, if legit, is absolutely the worst. I have in the past ordered family matching Christmas PJs for years from PajamaGram with never an issue. It’s a tradition. But this year, so I wouldn’t risk duplicating, I decided to order from this company. The 12 sets of pajamas arrived and were not even close to what was pictured on their website; ( whoever is making the pajamas is possibly colorblind) and the overall quality so bad I am hesitant to donate them to a local shelter. Do NOT WASTE YOUR MONEY. And I have tried repeatedly to contact them by phone, email and text. No response. Zero customer service
Response from familychristmaspajamasbyjenny.comDec 3, 2025
Dear Cynthia,
First and foremost, we sincerely apologize for the frustration and disappointment you’ve experienced. We truly value every family who chooses Family Christmas Pajamas by Jenny, and it’s very upsetting to hear that your order did not meet expectations.
After reviewing your message, we can confirm that our customer support team has attempted to reach you, but it seems your reply may not have come through. Could you please double-check your spam or junk folder? Occasionally our messages are directed there by mistake.
We are also reaching out again via both email and phone to make sure we connect as quickly as possible. Please rest assured that we take your feedback seriously and are fully committed to resolving this matter to your satisfaction.
We understand that holiday traditions are special, and we want to make sure your family’s experience with us ends on a happy note.
Kindly reply the email cs@familychristmaspajamasbyjenny, and we’ll personally take care of your concern right away.
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
SA
Sandra
Low quality, multiple errors, absent customer service
Follow Up Review After Company Reply:
Thank for replying to my review. I did receive an email from Liora after several text messages, another email to corporate, and numerous attempts to contact the company via the two phone numbers listed on the site and in tracking emails. It should not be this difficult to connect with customer service. The site advertises a satisfaction guarantee and multiple methods of contact. I understand it is their busy season, which would make me think they would have extra staff and attention to service and detail. I have spent significantly more time on this than I want to or anticipated. I did receive a partial refund this morning for the incorrect items. This leaves me having spent in excess of $140 for items that will never be used. I have requested numerous times to receive a phone call to discuss the situation, which has not happened.
This is not an acceptable resolution and the email that I sent to corporate described why this is problematic. What I explained is that one of my family members is on the autism spectrum and is afraid to fly. As a result of this, we have not all been together since 2011. For this particular gathering, he is taking a 3 day train ride (is actually on that train right now) each direction from Pittsburgh to attend a holiday gathering in California. I would never have ordered for half of my family members. There is no ability for us to use the items together and, frankly, they are not high enough quality that we would wear them outside of the fun and whimsy of matching together. I am very disappointed with this response, as it obfuscates the way the service and product that have been delivered are asymmetrical with the satisfaction guarantee, ease, and quality that are promised. I am willing to change my perspective if and when they deliver the guarantees that their marketing message promises.
Original Review Prior to Company Reply:
Received my pajamas on the Saturday after Thanksgiving, even though I ordered with enough time to arrive prior, based on the guidelines on their site. The material is low quality and scratchy. Two of the items were incorrect. Despite their satisfaction guarantee and multiple phone numbers listed on their website, no one answers the phone. They send an auto generated text and the response to my concerns seemed AI generated. After they texted me twice and I stated that I did not want new items delivered in another month long after my family gathering, they stopped responding to me altogether. Do not waste your hard earned dollars. I wish I had not wasted mine.
Response from familychristmaspajamasbyjenny.comDec 3, 2025
Hi Sandra,
Thank you for taking the time to share your feedback — I’ve carefully reviewed your order, and I truly apologize for the mistakes with the two incorrect items you received. It was completely our error to resend those, and to make up for this inconvenience, we’ve issued a full refund for the affected items.
Regarding your support experience, I want to assure you that Liora, one of our team members, has been the one assisting you — our support is 100% handled by real, caring humans, not automated bots. I’m very sorry if our responses gave a different impression.
We also appreciate your reminder about the delay in communication. We’re currently reviewing our customer service process to ensure that every message is answered promptly and clearly moving forward.
Thank you again for your patience and for bringing this to our attention. We truly value you and hope to have the opportunity to deliver a better experience in the future.
Warm regards,
Jenny
Family Christmas Pajamas by Jenny
MD
Markos D.
Order elsewhere if you want your order
Canceled my order after sitting on it for two weeks making it even more challenging to get what I needed in time.
I've now paid a second time while they take their time reimbursing my money and I needed to pay for expedited shipping on top of it.
Response from familychristmaspajamasbyjenny.comDec 2, 2025
Hi Markos,
I’m so sorry for the trouble with your order — that’s definitely not the experience we want for our customers. Normally, if there’s any issue or delay, we always notify right away so you can plan accordingly.
Could you please share your order ID so I can check what happened and help resolve this quickly for you?
Thank you for giving us the chance to make it right.
Warm regards,
Jenny
Family Christmas Pajamas by Jenny
AG
Agnes
Deceived and disappointed
I ordered these pajamas about a month ago and they are sitting overseas somewhere!! You claim to be a husband and wife team from California, which is not true. You are deceiving people and I will be sending reviews out wherever I can so others will know not to order from you. I don’t even want these pajamas now they are gonna be coming too late for my grandchildren. I would like a refund which I know is going to be a joke trying to get. The communication has not been good and his pajamas were expensive. I hope others read this and will not order from you.
Response from familychristmaspajamasbyjenny.comNov 28, 2025
Hi Agnes,
We’re so sorry to hear about your experience — this is absolutely not the kind of service we want you to have. If your order has been stuck for about a month, it’s clear that something has gone wrong, as our deliveries never take that long under normal circumstances.
Please reach out to us directly at [email protected] with your order number so we can look into this immediately. If the package is lost in transit, we’ll be more than happy to resend your pajamas via Express shipping or issue a full refund, whichever you prefer.
We truly appreciate you bringing this to our attention, and we’ll do everything we can to make things right.
Warm regards,
Jenny
Customer Care Team
Family Christmas Pajamas By Jenny
DE
Debi
These pjs come from China the material…
These pjs come from China the material is awful the women’s small bottoms so big they will fit my husband an xl the baby 12 months huge will never work for a family Xmas so I had to order from the mall never would I have ordered these known they came from china a big scam
Response from familychristmaspajamasbyjenny.comNov 25, 2025
Hi Debi,
We’re truly sorry to hear about your disappointing experience — that’s not the joy we want anyone to feel when buying matching Christmas pajamas. Our pajamas are designed and manufactured by our trusted partners overseas, but we’re a legitimate family‑owned brand based here in the U.S., and we genuinely care about both quality and fit.
If the sizing you received doesn’t match our official size chart, please reach out to our support team at [email protected]. Our team will be happy to review your order and resend the correct sizes at no cost if there was a sizing error on our end.
We truly appreciate your feedback — it helps us improve for all our customers. We hope we can make things right and bring back the holiday cheer for your family.
Warm regards,
Customer Care Team
Family Christmas Pajamas By Jenny
KR
KrisDana
Horrible pajamas real reviews get harrassed
Horrible pajamas. See through, bad stitching. Gave a 1 star review. Chinese company violates US Trade. DON'T BUY! I Gave an honest review of the terrible product I received and am dealing with an onslaught of harassment from them.
Response from familychristmaspajamasbyjenny.comNov 16, 2025
Dear KrisDana,
We’re very sorry to hear about your experience and truly regret that you feel disappointed with your pajamas. Please know that we take feedback like yours seriously and never want any customer to feel unhappy or uncomfortable with their purchase.
We had requested your order information so that we could investigate and support you properly, but unfortunately, we haven’t received any details back from you. We also tried to locate your order under the name “KrisDana,” but we were unable to find any matching order in our system.
Please understand that we are more than happy to help resolve any issues, but we do need the correct order information in order to proceed. Could you kindly contact us at [email protected] with your order number or the email address used to place your order? Our team will make sure to assist you quickly and fairly.
Thank you for your understanding, and we hope to make things right for you.
Warm regards,
Jenny
