Family Christmas Pajamas By Jenny was founded in 2020 by Jenny & Steven to scratch your insatiable itch for cute, funny, popculture-y Pajamas. Since then, we have made it our goal to provide the best possible experience for you! As we grow and evolve, we have made it our priority to ensure that there is always a real person who can help you with whatever you need.
familychristmaspajamasbyjenny.com (familychristmaspajamasbyjenny.com) has 238 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Website
familychristmaspajamasbyjenny.com
Category
Clothing & Underwear
Location
Chatsworth, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 83% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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The designs, with so many cute choices, were very appealing. However, when the pajamas arrived the material was extremely thin, of poor quality, and some of the seams had loose threads. The material was also itchy and uncomfortable and none of my family wore them. Oh - if you think this is a "made in America" company - you might be surprised ( as I was ) to learn they are made in China. Stay Away!!!!
Response from familychristmaspajamasbyjenny.comDec 30, 2025
Hi Joanne,
We’re truly sorry to hear about your experience and the disappointment with your pajamas. This is not the experience we want for our customers, and we sincerely apologize for the inconvenience.
In case the issue you mentioned regarding the loose threads or fabric quality is persisting, please reach out to us at [email protected] so our support team can further assist you. We’d love the opportunity to understand more and make things right for you.
Your feedback is very important to us, and it helps us continue to improve both our products and service.
Warm regards,
Pajamas By Jenny
SR
Sandy R.
Christmas hockey pjs.
In early November I ordered five Christmas Hockey pajamas for my son and family in Dublin Ohio. They never received them. I spent two hundred for the pjs. Very disappointing!
Response from familychristmaspajamasbyjenny.comDec 29, 2025
Hi Sandy,
We’re so sorry for the inconvenience this has caused. During the peak holiday season, shipping times can sometimes be delayed, and we truly understand how disappointing that must be.
After checking, it appears that your order has now been delivered. Could you please confirm if you have received it? If not, we’re more than happy to look into it further for you.
Please contact us at [email protected] and include your order ID, and our team will gladly assist you right away.
Thank you so much for your patience and understanding.
Warm regards,
Pajamas By Jenny
EE
Emily Eberlin A.
No accountability for poorly made product & bribed to give positive review
*editing my original review to add that the company promised me a 20% refund on 12/15. Then on 12/21, after I left this negative review and followed up about when I would be receiving a refund, they told me they would issue me a 50% refund in 1-3 business days and asked me to consider updating my review. I reached out again on 1/1 since I still had not been refunded. The customer service representative told me they wouldn’t be able to issue me the 50% refund until I updated my negative review. That is against Federal Trade Commission rules.
This company does not take accountability for their poor quality product. I ordered matching Christmas pajamas costing $110 total for my boyfriend, son, and I to wear on our first Christmas as a family. When I received them, I was very disappointed to see the graphics on the pants were grainy and blurred. It looked like when someone zooms too far into a picture and crops it. The material of the pajamas was very stiff and uncomfortable to the touch. The pajamas are also clearly not made in the USA, as there were tags with Chinese writing in the bags of pajamas. I only opened one set to look at them and did not wash or wear them. I reached out to customer service and they did respond quickly. They asked me to send pictures of the issues, so I shared pictures of the blurry graphics. They claimed that this blurring takes place in the printing process and is normal, telling me to keep the pajamas and that they would issue a 20% refund, but couldn’t issue a full refund because the pajamas are “made to order.” I don’t want the cheaply made, ugly and uncomfortable pajamas - I just want to get back what I paid for them during the Christmas season where money is tighter than normal. After this experience, I went on to their Facebook page to see if other customers had similar issues. I only saw one recent post that had a comment section with complaints. The rest of the posts all had comment sections where it was evident that comments leaving feedback had been deleted. Now I truly know this company is a scam, because a reputable company that wants to grow and cater to its customer base would not do that. So here I am now for my family’s first Christmas together without matching pjs to take pictures in on Christmas morning. We feel sad, let down, and duped.
Response from familychristmaspajamasbyjenny.comDec 22, 2025
Dear Emily,
This is Jenny from Family Christmas Pajamas By Jenny, and I want to personally apologize for the disappointment you experienced with your order. I’ve read your feedback carefully, and I completely understand how upsetting this must be - especially for such a meaningful holiday moment with your family.
Please know that our support team is currently checking further to understand exactly what happened with your pajamas. From your description, it sounds like there may have been an issue with the print quality, and if it’s confirmed to be defective, we will provide an appropriate compensation for the inconvenience.
We truly care about our customers and never want anyone to feel disappointed or unheard. I’m personally looking into this matter so we can make things right for you and also ensure we learn from it to improve in the future.
Thank you for your patience and understanding, Emily. Our support team will follow up with you shortly as we continue to review your case.
With sincere apologies,
Jenny
Family Christmas Pajamas By Jenny
ME
Melissa
Terrible
When I recieved the pajamas they were not the greatest quality and when I tried them on it was like 2 sizes too small. I even ordered a size up to be sure. I then messaged customer service for a return label and they said “they don’t do returns.” What?!?! You sell clothes online!!! Of course there are going to be people who have issues with the fit of the clothing! So they instructed me to measure all the clothing to insure it was the size they indicated. So, they want me to take my time, after they took my money, to measure their clothes so they can, what? Say, “I told you so?” I spent $150 on these pajamas, (I know, stupid) and now we can’t even wear them. I’m super disappointed.
Response from familychristmaspajamasbyjenny.comDec 22, 2025
Hi Melissa,
I’m truly sorry to hear that you were disappointed with your order that’s never the experience we want for our customers, especially during the holidays. I completely understand your frustration and would love to help make this right.
All of our pajamas are made to order, which means each piece is handmade based on the size chart measurements provided on our site. Because of this, we don’t offer standard returns, but if the items you received don’t match the measurements listed in our size chart, we are more than happy to offer a full refund - no return needed.
We ask for measurements only so our team can double-check any possible production errors and ensure you’re fully compensated if it’s our fault. Our goal is never to inconvenience you - we’re simply trying to offer the most fair and honest solution.
Please reach out to us again at [email protected] with your order number, and we’ll make sure this is resolved quickly and kindly.
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
AW
Amy W.
Horrible Customer Service
I ordered matching pajamas for my husband and I on November 18, 2025. The pajamas were needed for a Christmas party on 12-19-2025. I received an email stating they had been shipped on 11-29-25. They reached Ohio, which is where i live, on 12-13-25. They are still sitting in some facility as of the evening of 12-18-25. I called, texted and emailed this company numerous times trying to see if they could tell me where the distribution center was and i would go pick them up. I have not had any kind of response from them. I completely understand the holiday season is a very busy time however if your customer service is that bad perhaps you should consider making some adjustments. I have no pajamas and no refund.
Response from familychristmaspajamasbyjenny.comDec 20, 2025
Hi Amy,
We’re truly sorry to hear about your recent experience and the delay with your order. We completely understand how disappointing it must be not to have received your pajamas in time, especially for such a special occasion.
Although we always do our best to reply to every message as quickly as possible, sometimes there may be delays during the busy holiday season — and we sincerely apologize that our response was not as prompt as it should have been.
Our customer support team is reaching out to you directly to assist and ensure your concern is resolved as soon as possible. Please know that your feedback is very important to us, and we’re already working on improving our communication and service moving forward.
Thank you again for bringing this to our attention, and we truly appreciate your patience and understanding.
Best regards,
Jenny
Family Christmas Pajamas By Jenny
JB
Jamie B.
Would give zeros stars if possible
Would give zeros stars if possible. Received partially wrong order. Extremely poor quality. Sizing listed on website was not correct for what I ordered and received. I’ve tried to call the company on both of the numbers given in their emails and website - no answer, voicemail, nothing! I’ve sent an email - I’m skeptical that I’m going to obtain a response about a return/refund. Seems like a scam company for sure. If you’re going to pay this price, go to a big box store that is trusted to ensure quality because clearly this “trusted by families” company cannot be trusted.
Response from familychristmaspajamasbyjenny.comDec 18, 2025
Dear Jamie,
Thank you for reaching out and sharing your experience. We’re so sorry to hear that you received the wrong items and that the quality and sizing didn’t meet your expectations. This is certainly not the experience we want for our customers.
Please rest assured that we’ll take care of this for you. We’re happy to issue a refund or resend the correct items once we confirm the details of your order. Our team will review your message and respond within 24 hours.
Due to the busy holiday season, our response time may be slightly longer than usual, but please know that we’re doing our very best to resolve this quickly for you.
Thank you for your patience and understanding — we truly appreciate it and want to make sure you’re happy with your order.
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
MF
Megan F.
Low quality
Low quality, high price, comically bad sizing, and overall unpleasant experience. I won’t be shopping here again and I’d rather eat the money than try to get through their return process.
Response from familychristmaspajamasbyjenny.comDec 15, 2025
Hi Megan,
We’re truly sorry to hear that your recent experience with Family Christmas Pajamas By Jenny wasn’t what you expected. We always want our customers to feel joy and comfort in their matching PJs, especially during the holidays, and it’s disappointing to know we missed the mark for you.
We’d really like to make things right. Could you please email us at [email protected] with your order ID so our support team can review your case? If we find that the sizing issue was due to an error in our size chart, we’ll be more than happy to issue a full refund for your order.
Thank you for bringing this to our attention — your feedback helps us improve and ensure every family’s holiday experience is cozy and joyful.
Warm regards,
Jenny
Family Christmas Pajamas By Jenny
AG
Abby G.
Ok the pajamas are cute but when we got…
Ok the pajamas are cute but when we got them both of my kids broke out in a rash and I do have pictures. I emailed 3 times now and I wanted a refund or at least work with us, I have not heard back. My kids have very sensitive skin due to a house fire we had 2 years ago 😭and I spent all our money for pajamas Christmas pictures but now we can’t even do that. I can’t make my kids wear some
Thing that they are allergic to. It’s been more than 30 days so now we are I guess out of luck. Very ☹️ disappointed!
Response from familychristmaspajamasbyjenny.comDec 11, 2025
Dear Abby,
Thank you so much for reaching out, and we’re truly sorry to hear about your experience. We completely understand how upsetting this must be, especially when the pajamas were meant to make your Christmas special.
It seems there may have been a misunderstanding — we actually replied to your original email on December 4th and offered a refund right away. However, we haven’t heard back from you since that message, so it’s possible our email didn’t reach your inbox (sometimes messages can land in spam or promotions folders).
Could you please check your inbox again, or let us know if we should resend our reply? We still want to make this right for you as quickly as possible.
Your family’s comfort and happiness mean the world to us, and we’re fully committed to resolving this for you without any further delay.
Warmly,
Jenny
Family Christmas Pajamas By Jenny
