Fame RugsReviews of famerugs.com

I recently purchased a rug from these people . The one they advertised was vibrant pink the one they sent me was dull and dark nothing like the rug advertised . Dealing with these people was very difficult they are not helpful . Fortunately I bought through Etsy who were extremely helpful with excellent customer service and they got me a full refund . I would not recommend anybody purchasing from them .

We had a great experience getting our rug here. They reached out to let us know that there'd be a slight delay in delivery, which I totally understood. I let them know we'd be excited to receive it whenever it comes. Nonetheless, the rug was delivered very quickly, even faster than I would have thought. And it's perfect, absolutely everything we wanted for our space. The colors are vibrant and true to the photographs on their website. I'd recommend!

I ordered 2 rugs in November. I received one, which I am happy with. My second rug was shipped to the wrong address and I had to bend over backwards to get in touch with someone about it. They promised that a replacement rug would be shipped a week ago…. Of course it has not shipped and nobody is answering my messages on how to get it to ship! I don’t think I have ever left a review for anything but I feel compelled to because of how frustrating this experience has been. It’s too bad bc I do love the first rug I received… but I wouldn’t order another one because of the horrible time I’ve had trying to track down this second rug. Bummer

While they do have pretty rugs it’s unfortunate the customer service is not great. The website is misleading and doesn’t let you know it’s coming from another country (making returning basically impossible) and when not receiving a rug for several months, and asking to cancel the item - said it was being canceled and then shipped several months later and not made whole is concerning. The response was less than appropriate from them stating “I hope karma comes your way…” I would avoid using them at all costs unless you order the rugs through Amazon to take them out of the equation for purchasing.

Don’t hesitate to buy a rug from FAME. I just ordered my 4th rug from here. They are just as pictured and described and quality for price is good. I have had so many compliments. Their customer service is great too. Mary is amazing and does her best to get the rug to you as quickly as possible. I received all my rugs within 2 weeks. Order your rug….. you won’t be disappointed!

Terrible customer service!!and they hide the contact info! I’m Not happy with the rug I received but returning it will Be more cost than it’s worth and the hassle. Buyer beware.

Avoid Scammmmmmmmmm Alert Horrible rude customer service Donot use Opened a case with etsy for suspected fraudulent information Dont believe the reviews ...avoid at all costs

Shipped the completely wrong item. Wrong size, wrong description, did not match the picture. Now they want me to pay the cost to ship it back to Turkey. Shipping would be 3 times cost of rug. They said I'll get a partial refund....they lied,I got nothing. UPDATE: Your reply is not true. You agreed the rug was wrong by email. You promised a refund but didn't issue it.Where is my refund?