FairybellStep into a magical world and celebrate the festive season with Fairybell®. Fairybell® produces unique LED Christmas trees bring a festive cheer to your in- and outdoor space where joy, warmth and happiness come together; the Christmas spirit at its best! Fairybell® Christmas trees create an enchanting scene for each type of area: a garden, front yard, balcony, terrace or indoor space. Thanks to a new system, our trees are incredibly easy to set up and take down.
Fairybell (fairybell.us) has 479 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Jon K.
Box was damaged and by the time it could be returned and replaced the holiday would be over. Poor customer service
Response from FairybellDec 1, 2023
Dear Jon, Thank you for your message. We are sorry the box was damaged during transport. We will reach out to you via email to help you further. Kind regards, Team Fairybell
Devin R.
Ordered on the 16th and still haven’t gotten the product yet, which is delaying the project I’m working on for an HOA community. I’ve been communicating with Ashley from customer support, and she’s very kind. But I can’t give a good review for a product I ordered 10 days ago and it still hasn’t even been shipped.
Response from FairybellNov 27, 2023
Hi Devin, We are sorry you didn't recieve the order yet. This order shipped on 11/16/23 via UPS with tracking number 1Z2RV8330317923112. We will start an investigation and if the parcel is lost, we will send the order a new. We apologize on behave of UPS for the (probably) lost shipment.
Dave R.
Submitted warranty request a week ago and haven't been contacted yet.
Response from FairybellNov 23, 2023
Hi Dave, we are sorry to learn you didn't get a reply yet on your warrenty request. Did you check the spam folder/ junk mail? We will contact you on the e-mail address provided and are looking forward helping you further
Mary D.
I received the tree quickly, the packaging was great, and it looked like it would be way to put together. I was wrong! When I attached the lights I was not able to untangle the light strands. After several hours of working on it I gave up, put it back in the box and ordered something different. Really disappointed and annoyed.
Response from FairybellNov 21, 2023
Hi Mary, we are sorry to hear you had troubles with installing your Fairybell and it got entangled. You find tips to untangle here: https://www.fairybell.us/tips-for-your-fairybell/ Please try our tips to untangle and be patient: you won't be dissapointed! Maybe these video's are helpful too How to install a Fairybell in a divisible flagpole? https://www.youtube.com/watch?v=3aHa7MnSdRo How to install a Fairybell from 2, 3 or 4 metres? https://www.youtube.com/watch?v=tSBq84JsJXQ We go far to make our customers happy. If this really doesn't help we will offer you a free new product and you can return your current one also for free! You can contact us on [email protected]. Good luck!
Tim M.
I will never buy anything from your company again. absolutely no instructions went on line and they only gave half ass pictures of what to do
Response from FairybellNov 6, 2023
Dear Tim, Thank you for your feedback. We are very sorry to hear that the instructions were not clear. We take your feedback very seriously and our customer support will contact you today to help you further. Kind regards, Team Fairybell
MD
Ordered product after Christmas and arrived promptly but tree doesn’t light. Reached out to company several times to resolve the problem and I have not received a response. Hopefully by writing this review they will contact me to resolve the issue.
Response from FairybellFeb 16, 2023
Dear MD, Thank you for your feedback. We are very sorry to hear that our service is not to your expectations. We take your feedback very seriously and we will make sure to solve this with our customer service department. Our goal is to make all our customers happy. As we can't see an order number or email address please contact us, and we will make sure everything will be arranged. Kind regards, Team Fairybell
Michael D.
It has been a horrific experience buying from this company. I purchased a set of lights, it was not what I expected. I returned it over 6 weeks ago and have still not been issued a refund. Trying to get in touch with people at the company who have an answer is near impossible.
Response from FairybellJan 27, 2023
Dear Michael, Thank you for your feedback. We are very sorry to hear that our service is not to your expectations. We take your feedback very seriously and we will make sure to solve this with our customer service department. Our goal is to make all our customers happy. We will therefore contact you today and make sure everything will be arranged. Our apologies for the inconvenience. Kind regards, Team Fairybell
Jorge S.
I never received the item I ordered and had to go thru pay pal to get my refund since you guys ignored my emails.
Response from FairybellJan 27, 2023
Dear Jorge, Thank you for your feedback. We take your feedback very seriously and will take it into account to improve our services. We are very sorry for your bad experience with our services. We will contact you today to see if there is anything we can do to meet your expectations. Kind regards, Team Fairybell
