FairybellReviews of fairybell.us

I have used your trees for the last several years and decided to go with the 8000 light tree this year so it could be seen even better from the road. Bad news! The tree is so heavy it bends the pole severely in just the slightest wind.

I ordered the green/blue lights as the picture online looks very green. It showed up and it’s def more blue than green. I reached out to customer service to exchange it and it took customer service 3 days to respond. Then was told they don’t do exchanges. So I responded saying that’s is fine and I’d like to return it and buy another color. Still haven’t gotten a response back. Emailed again today and no response. The product itself is awesome and I just want to return to get a color that looks like the picture. But, now I’m not even sure I want to buy a new one. I understand it’s a busy time of year, but their return window is small and it feels like maybe I’m being ignored intentionally. I’m a business leader and would be terrified to know my customer service was this poor. Multiple friends have come over and seen my lights and asking about them. But, it’s been hard to recommend the product considering service has been so bad.

Customer service is horrific!! Ordered a 20' 1200 LED flagpole Christmas Tree and when I opened the box there was a stand alone 13' tree in the box. My wife called customer service and got so frustrated she had to put me on the line. They wanted me to buy the product again and return the wrong item and wait for a reimbursement. After I told them that was not how it should go, she said they would have to review the request. Was told they would call back within 24 hours, I never got a call back. Called again and sat on hold and after 10 minutes, the call would disconnect. Did this a few times and then decided to write this review. Christmas will be over before I get the right product.

Better communication as well as follow up. I have now called and emailed the company with no response back. However, I did received a notice to review them, so here it is. They shipped me a flagpole and a bag, but now lighted tree... what am I supposed to do with that?!

Lack of communication thereof. I explained how I was creating a huge display across my property and have no idea if my order is being processed or was in fact canceled; I received a separate email from my second transaction (apparently my original check out option through PayPal was no longer feasible and canceled) and paid it to nice more just to be notified the same day that the order was canceled again. I’ve made attempts to email both parties to come up with a resolve, I’ve called the business line just to be left on hold and hung up on as no one is ever available.

The tree lasted 2 days. No kidding - that's it. None of it lights up. Tried to call and the message says its a banking holiday and then hangs up. Its not a banking holiday. Sent an email. No response so far. Contacting my credit card company will likely prompt a response. Terrible customer service. Updated 12/20 So I did finally receive an email from them but only after I left this review. We did receive a replacement part that I ordered off their website. It always takes a week for anything to arrive for us. Replaced and the tree lasted 3 days this time before it died. We had rain for a day and it did not light during that time. It dried out for a day and is now working again. Likely till Sunday when we're expected to have more rain. I live in Iowa. This is the easiest December we've had in quite a few years with record high temps and no snow. What is going to happen when we have a normal winter? I would return it in a heartbeat but hubby likes it and is determined to make it work. He has a degree in electronics so it's on him. At this point, its a 50/50 shot whether it will work since it's been off as many days as it's been on. Still disappointed!

Poor quality - customer service offered very little to help. Basically they would replace broken parts but not willing to offer any kind of compensation or incentive for all the trouble. I am Concerned other things will break. Wiring harness was defective out of the box and the snaps on webbing popped off webbing already. Poor craftsmanship considering high purchase price.

The prices are extremely high. Extremely expensive for some lights and a pole.