Fairybell Reviews | Read Customer Reviews of fairybell.us

Fairybell Reviews | Read Customer Reviews of fairybell.us

Fairybell reviews

Showing 73 reviews with 1 star · Clear filters

Josh S.
Dec 9, 2024
20ft flag pole tree
The flag pole was the only good part. The Christmas tree lights are a tangled mess. The top is jumbled with lights. Not a nice cone shape tree. Definitely not worth the $550 I spent. I watched the videos online of installation definitely not easy like they showed.
Response from FairybellDec 11, 2024
Dear Josh, Thank you for your feedback. We try to make it as easy as possible for our customers. Luckily, we also receive comments that it is easy to setup. However, we take all the feedback into account to improve our products and instructions. We hope you can still enjoy a magical Christmas with Fairybell! Best, Team Fairybell
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Ruth Ann H.
Dec 6, 2024
The flagpole was not in my order
The flagpole was not in my order
Response from FairybellDec 11, 2024
Dear customer, Due to high volumes during Black Friday week, we had to seperate orders to make sure we could act quickly. Besides, the flagpole have shipped seperately because of the dimensions! We hope you still enjoy a magical Christmas with Fairybell! Best, Team Fairybell
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PM
Dec 6, 2024
Customer Service is Terrible!
Really terrible customer service! I have attempted to make contact with this group via their service request feature, email, and multiple phone calls to no avail. I purchased the 26', 3000 led tree and paid for a $1000 dollar decoration. It has failed in two places since installation and now I'm not able to process a warranty request because my parts aren’t even listed on their website. This is a terrible way to treat customers that invest this level of money in a product. Please do better...
Response from FairybellDec 11, 2024
Dear customer, We are sorry for your experience with Fairybell. This is of course not what we aim for. If you still have not received the help you need, please call us and we will be happy to help you further on a very short notice. Best, Team Fairybell
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Chad
Dec 3, 2024
I have exhaused all efforts trying to…
I have exhaused all efforts trying to reach Fairybell to no avail. Email, phone calls x24 (they never answer), messaged on website, messaged on FB. I ordered my 20' led flagpole tree. It has yet to ship, and the tracking number I received, says only a ups label was created. So frustrating!
Response from FairybellDec 5, 2024
Dear customer, Sorry we did not respond to you by phone or email. We had some difficulties in our customer service handling. I can see your order is going to ship today. This is of course not what we stand for and how we want to treat our customers, so we take your feedback as well. Have a lovely day, Team Fairybell
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JT
Dec 2, 2024
No one to help
I’m having trouble with my order but cannot reach anyone by phone or email. Very disappointed
Response from FairybellDec 5, 2024
Dear customer, Sorry we did not respond to you by phone or email. We had some difficulties in our customer service handling. Can you please contact us at [email protected] so we can help you properly? This is not what we stand for and how we want to treat our customers, so we take your feedback as well. Have a lovely day, Team Fairybell
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Chris S.
Nov 27, 2024
Product damaged on arrival and missing…
Product damaged on arrival and missing parts. Support non-responsive despite reach out. Even after their reply below, no contact. $1000+ Christmas decoration and unusable.
Response from FairybellNov 28, 2024
Dear Chris, We hope you have been helped in the meantime by our customer service department. If not, please reach out to [email protected] and we'll make sure to have your issue covered as soon as possible. Best, Team Fairybell
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Scott H.
Nov 27, 2024
10 emails and Facebook messages no…
10 emails and Facebook messages no reply regarding my order !! Yet they are still posting ads on there Facebook page. Where's my order !!!
Response from FairybellNov 28, 2024
Dear customer, We are sorry we did not respond to you earlier. Yesterday we have had contact and you should have received a track & trace link now. Again, we are sorry for your experience. Best, Team Fairybell
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Lisa Z.
Nov 27, 2024
Terrible Customer Service
Worst customer service ever. I have been trying for 3 days to get a return label to return a tree I ordered. I have emailed them twice, spoken to an actual person 5 times, who assures me every time that a label will be emailed to me but it never is, and tried using their chat function, but to no avail. Their website says returns are accepted within 14 days, and I am well within that window. It should not take 3 days to receive a label. I am beyond frustrated!
Response from FairybellNov 28, 2024
Dear customer, We are so sorry to hear you have not received your return label yet. We will accept your return, even if we can't process it within 14 days. We will contact our US customer service department to speed this up. Again, we are sorry for your experience. Best, Team Fairybell
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