FairybellReviews of fairybell.us

I’ve ordered 2 Christmas trees from Fairybell in the past month and have had problems with both orders. Both purchases were bundles in which the prices included the flagpoles and the lights. With the first order I didn’t receive the ball that goes on top of the flagpole. When I tried to explain the situation to their online AI customer support, it told me I had to purchase the ball separately. I had the same conversation 3 times until I was given to a human customer rep who apologized and sent the ball to me in a couple of days. Thinking it was just an oversight on their part, I ordered my second tree & flagpole bundle. It was scheduled to be shipped on Dec 1st and arrive on Dec 4th. I received a box on Dec 4th but it contained only the flagpole. I installed it and waited for the lights which never came. On Dec 14th I again went to the Fairybell website and explained the situation to AI customer support which said I would be contacted momentarily by a human. Two days later I received an email from a human with a standard customer complaint form asking me to explain my situation again. I explained it and am still waiting for a response from the company. I am now requesting an upgrade to my order for the trouble they have caused me by their neglect and laxness. My order # is FBUS6405.

shipped with the wrong plug for U.S. Customer service promised a new plug to be expedited right away. I have received no word of such via email as promised. so I sit and wait with a 700.00 tree that I cannot plug in.

Received the wrong item , reached out via email but still waiting to hear back

Hello I purchased a Fairybell 26 ft Order FBUS6575 with flagpole. I am very disappointed with the quality. First the screw that secures the top continues to fall off as there was not a pre-drilled hole in the flagpole tube to securely fasten it. Second, the ground sleeve is terribly designed: it’s should be made of metal in the least. It shattered inside the ground when the flagpole was inserted into it. You need to send me a flagpole with predrilled hole for the screw to secure the top and a new ground sleeve that is metal so that it does not shatter, or I will need a refund of the entire order.

I have mailed customer service a few times to no avail and called and the same thing. I ordered two large light trees. One of them appears to be in cologne, Germany. The other has been in West Virginia for 3 days. 🤷🏽‍♂️. If they just would commentate.

Ordered (#FBUS6381) a 20ft tree on 11/28. I have yet to receive any shipping information regarding my order. I have called and emailed multiple times, with no response. My guess is this is a one-man show that has no idea how to run a company. The website indicates shipping within 24-48 hrs of ordering, that is just not the case. At this point it will be after Christmas before it's delivered. Do not order from this company!

I have sent an email and been trying to call customer service and nobody has gotten back to me and nobody picks up on the number. It just says nobody can answer my call and hangs up. I have a brand new smart magic tree that is awesome except for it’s got a few defects on it and I would like it rectified. $700. It should work the way it works.

Received a brand new 13 ft. tree with pole and 640 lights and simply struggled horribly to put it up. The concept of how to put it up is easy to understand, but the reality is an absolute nightmare, and you are on your own to go hunt for how-to videos to find details. When you do find the videos, they completely gloss or skip over the untangling part. The massive wire jumble mess of spider webbed circuits and snaps all tangled on top of each other will drive you totally insane. None of the main strands are numbered 1 through 8, or whatever. All Fairybell would have to do to fix this mess is number the top and bottom loops in sequence so you can put them evenly around the pole at the top, and then evenly by the same number on the bottom. They simply don't lay out logically, and you wonder about basic questions like "What's with all these snaps? Should I unsnap all these snaps, or leave them snapped? Why would you use snaps?" Nobody tells you. After an hour and a half of swearing in the cold I could still only untangle 65% of this octopus net. The top loops at the top of the pole just don't distribute evenly and you're on your own to figure out the order of how the loops should attach to the small top rail (again, numbering would fix this) Then the top loops pop off while you're adjusting other parts and you have to re-do it again. It's a horror show. This is a Christmas decoration for Zen Buddhists with unlimited patience who don't have a linear concept of time. The instructions are pictograms only with not one word of English or any other language. The wire bundle had some colored ribbon bows on it that I cut off right away while unpacking it. Only later did I figure out that I don't think you're supposed to untie those bows until you have the bundle up on the pole - BOY I WISH SOMEBODY HAD TOLD ME THAT. The distance measuring belt didn't seem to be the correct distance at all and the bottoms are way too close to the pole. The result for my tree looks like it was put up by a drunk, with a tight wad of unfathomable tangles at the top. I'm too angry to take it down, and will suffer through this first season with jokes from the neighbors, but it goes straight in the trash next month. A horrible waste. I am angry and frustrated and had so much hope for this decoration that I wanted to keep for the years ahead.