FairybellReviews of fairybell.us

1, i’ve never gotten the product to work. 2, The companies never responded to emails, 3, to purchase replacement parts from the same company with no response. 4, maybe it’s the shipping company all my boxes of had damage to him.

The 26 foot trees and I bought 2 of them were very disappointing. Instructions left much to be desired. Also the second tree was missing two parts so it could not be put in for Christmas. I would like a full refund as this was incomplete shipping, difficult to put up and frankly disappoint in the display of the one I did put up. I think your ad is a bit misleading. Also the tree fell down due to rain so the anchor gave way also.

Product didn’t last one season. Lower wires on two sides snapped. Was never in heavy wind, wasn’t stretched. Just poor quality.

Terrible customer service and the parts that were missing still haven’t arrived for Christmas which means I cannot put up my tree that I ordered for over $1000. The entire experience has been below expectations and I will never order anything from this company ever again. And I expect a full refund ASAP and notify me when my refund has been credited back to my Visa card as soon as possible today Monday. I called five times and talked to Customer Service and nothing has been done. Everything came late. They were supposed to send parts last week parts are still not here and unable to use the tree for Christmas and embarrassment. .

The full shipment was not sent out within the promised one business day. I ordered on the sixth, emailed customer service on the twelfth with no response and then called on the 17th. Instead of overnighting the package, they sent it regular service the following day. It's the 23rd and I've not received my package. Buyer beware.

I was so excited to get the 13 ft. Luminous Switch flagpole tree, with the 1500 lights it was beautiful from the road and everyone driving by commented. However, after only 2 weeks up, sections started going out. We disconnected and reconnected several times and it looked good for a day or two and one day all but one section went out. We followed all the trouble shooting suggestions but still haven't heard back from them on what to do. I am ready to return this tree. What a disappointment!!

11 days since ordered pole as original FairyBell flagpole system didn't come with a pole. Multiple attempts to contact and get better tracking info (tracking links that were sent do not work and just go to their website).

More and more disappointed no one answers phone was told in stock two to three days and yet product still not here. Multiple emails back and forth you'd think I could get a reply or an answer as to where it is or when it will be here. Very disappointing the customer support is terrible.