FairybellReviews of fairybell.us

We were excited about the tree (different approach/would look better than straight lines), but it was malfunctioning out of the box and Customer Service was non-existent. We tried to reach them 3-4 times to help us fix it, i.e., we weren't looking for a return, but they never responded. For $529, it should work, last for years, and there should be someone at the company to help with problems. We're stuck with a malfunctioning tree that has limited use. Given the price, I'd avoid buying from Fairybell until they fix Customer Service.

The product is great. I realized after I submitted the order that it was being shipped to FL where I would be spending the holidays and not to my home in TX. I reached out immediately and got a Auto reply, but I never was contacted by a human. They never replied in any way so I had to spend quite a bit of money shipping it to my home. It was my error initially but a simple reply even if they could not have corrected the address, letting me know would have been nice.

Well....I ordered the 20ft/2000 light, in early December. It was delayed due to stock. It was then shipped and arrived 10 days before Christmas. It was installed and with great excitement to finally display, it was shipped with a European power transformer. I called corporate and they were to ship transformer ASAP from PA. After a week & no trans. I called again. This time they gave me a warranty # and ask if I could go online to order myself. I did, the transformer was free but they charged me for shipping! Not good! I finally received the correct transformer on 12/27/24. Toooo...late for Xmas. Now I must wait until next Christmas! If Fairybell reads these posts a Christmas present of a discount would sure be nice! Unit was shipped from the Netherlands. Hope this helps. Yes, true story!

Instructions were basically only pictures & there was nothing on how to attach to a telescopic flagpole. Also one small section of lights had a broken wire & had to take it completely down, twist the wires together & fix w/electrical tape. Needed to get it up for grandkids or would have immediately returned it for a new one…may after Christmas anyway REPLY TO YOUR RESPONSE— Please explain to me how sending a new cable junction will fix a broken wire!!

Transformer and cable bundle defective. Still waiting on delivery of product. Been delayed several times with no explanation or follow up. Would suggest not using fedex but Amazon on future orders. Need to communications with customer.

The transformer went out after about 20 uses and shipping that I paid for was USPS and is taking about 10 days.

I like the product, but was upset that the FAQ said to downsize from the flagpole. I got a 20' tree and wished that we would have ordered the 26' tree. I don't agree with that FAQ response

I ordered a 33 ft. 8000 light tree. I received it very quickly, and it is beautiful. However, when trying to setup, I discovered that the wiring harness wasnot long enough to adequately spread the bottom of the tree. After trying to contact customer service multiple times to no avail, I just ordered the correct harness at my expense. I got the tree set up and it looked fantasitc. However, after only one day of use, I have 1 section not working. I believe there is a broken wire in that section. In my opinion, the wiring for these trees is way to light/cheaply made considering it is for outdoor use. I wish I had not invested so much money in this, and I would not recommend!