FairybellStep into a magical world and celebrate the festive season with Fairybell®. Fairybell® produces unique LED Christmas trees bring a festive cheer to your in- and outdoor space where joy, warmth and happiness come together; the Christmas spirit at its best! Fairybell® Christmas trees create an enchanting scene for each type of area: a garden, front yard, balcony, terrace or indoor space. Thanks to a new system, our trees are incredibly easy to set up and take down.
Fairybell (fairybell.us) has 479 customer reviews on Five Star Index, with an average rating of 4.0 out of 5.
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Christopher N.
Arrived damaged and used. Customer return system is poor and requires a 2mb picture or you can’t submit it- currently waiting the quoted 3-7 business days to hear back from customer support email. Absolute nightmare and waste of my time and money- let’s hope the rest of the return goes well…
Phillip M.
Only part of my shipment was delivered.
Cheesemaker’s I.
Warranty parts were ordered early in 2025. In follow-up a several weeks later, I was advised they don't ship until October, which was not apparent. Late summer I get an email saying shipment delayed until late November. Now I get a survey link and haven't seen product yet.
Steve B.
it's really bad when you open the box and there are missing parts. so this was really bad
Don H.
There is a long time between placing the order and receiving the order even if the items are shown in stock. It took 6 weeks to receive the flagpole and it has been 8 weeks and we haven't received our tree yet. There were no shipment status updates from Fairybell US until I sent emails for shipment updates. The last update I received stated I should receive by end of this month which if it does arrive, would be almost 3 months since order placed a we were charged. Wish there was some notation about long leadtimes on Fairybell US website.
Norbert Ten B.
Delivery to the wrong address. Then when it got to the good address. Only the cheapest part arrived. Even that part the poles, the package was open and parts are missing.
Nancy J.
I ordered my tree back on July 28, I got a notice that it finally shipped on Aug 8th but no updates since then. Can you please send me some info.
Ryan L.
Sent wrong style plug and returned item and they won’t refund money. Phone number is disconnected. Tried disputing with credit card and they were able to get money back meanwhile I returned item I couldn’t use. Pathetic and customer service is just absent.
