Manny
A Waste of Time and Money
I contacted Fairshake regarding abusive billing by Optimun Cable. They promised 1 gig of Internet for an additional $20 month, but my bill exploded. It went up an additional $142.00! I contacted Fairshake and they got me discounts for the next 12 months. These are useless to me because I cancelled Optimun effective today. In effect, this was money lost on top of the money Optimum is sucking off me. I wont be using this again or referring you to anyone else.
Response from FairShake Inc.Feb 24, 2022
Hi Manny. Sorry to hear that you accepted a settlement that you weren't ultimately satisfied with. If what you received was account credit then a lot of companies will convert that to cash (see here: https://fairshake.com/phone-company-refund-policies-account-credit-to-cash/). For discounts that's a bit of a different story. Your FairShake fee would typically be $20 for the work FairShake did on your claim. (That's the minimum we can charge for our service to make financial sense). If you were charged more than that please email [email protected] and we can adjust it.


