FactorysupplyoutletReviews of factorysupplyoutlet.com

Right part, quick delivery, thank you!

Ease of use, quick shipping.

Fast and friendly service

great and easy

Great customer service, fast responses. Highly recommend.

First time purchase. Ordering went smoothly, good follow up.

Ordered 3 bearings and 2 seals from here for around $220. Had good price and only place I found that had all 5 items. After 2 weeks I investigated after not receiving anything. Order process said "awaiting fulfillment". Opened a case file asking when they expected to fill order. No response so emailed several times with same question over next 7-10 days. No response whatsoever. Attempted calling but could not get through. Finally opened a chat and got someone to correspond. He said all items were unavailable and couldnt give me any estimate when that might change. Said he could substitute cheaper bearings and ship immediately. I reluctantly agreed. waited another week and checked again. Still nothing had been shipped according to my order status. Again opened a chat and asked the status now. He said he would check and just stay in the chat and he would let me know. Chat expired with no response. Tried again following day with exactly same result. No response. opened another chat and asked for a refund as I was fed up. He said no problem , will issue refund today. 8 days later no refund has been issued or is pending according to the credit card company . Filled a dispute with credit card company for the charge. Awaiting result from that which may take 90 days. Just a huge waist of time and effort, not to mention the aggravation.

Exactly what was ordered and needed.