FactorysupplyoutletReviews of factorysupplyoutlet.com

i placed an order, and was told it would arrive in a week. 2-3 mos later still no purchase arrival. I have received 8 or so apology emails citing materials and worker issues. However they are just buying and reselling this product. Which has been and is available elsewhere for less. They could purchase it from Amazon and ship it to me for less than they sell it for. It's called drop shipping..

The order came in damaged, I emailed pictures and left messages, I finally got someone on the phone and the said they would take care of it, never got the replacement. On hold now for over 10 mins waiting for an update. Very unhappy!!!!

They sent a completely different product from the picture, and the return is also quite inconvenient. It's just a site that sells lies, so please don't buy it under any circumstances.

I always wondered why there is no zero-star option when it comes to ratings. Factory Supply Outlet deserves a zero at the best case, if not a negative five star. These people never gave me back my money even though I cancelled my order with them and was sent an email by them as a confirmation of the cancellation. Not only that, they lied about it too by saying that the amount was refunded. Fortunately it was a very small amount. Stay away

Sham of a company. We ordered an item in February that has never been shipped despite multiple emails where they claim it will ship out the next day. Finally, in June, after 4 months of waiting and dozens of broken promises, we asked to cancel the order. They have not refunded the credit card after another 2 weeks.

The wrench shown on the website is a cushion grip one. I received a $35 wrench without the cushion grip. Everyone is a scammer or just plan ignorant these days.

Bad costumer service, they don't answer the phone or emails, got a live chat finely and lied about getting back to you no emails. Place an order from May 11 2026 and no order received yet... total scam don't but anything here.

Ordered 3 bearings and 2 seals from here for around $220. Had good price and only place I found that had all 5 items. After 2 weeks I investigated after not receiving anything. Order process said "awaiting fulfillment". Opened a case file asking when they expected to fill order. No response so emailed several times with same question over next 7-10 days. No response whatsoever. Attempted calling but could not get through. Finally opened a chat and got someone to correspond. He said all items were unavailable and couldnt give me any estimate when that might change. Said he could substitute cheaper bearings and ship immediately. I reluctantly agreed. waited another week and checked again. Still nothing had been shipped according to my order status. Again opened a chat and asked the status now. He said he would check and just stay in the chat and he would let me know. Chat expired with no response. Tried again following day with exactly same result. No response. opened another chat and asked for a refund as I was fed up. He said no problem , will issue refund today. 8 days later no refund has been issued or is pending according to the credit card company . Filled a dispute with credit card company for the charge. Awaiting result from that which may take 90 days. Just a huge waist of time and effort, not to mention the aggravation.