FactorysupplyoutletReviews of factorysupplyoutlet.com

I always wondered why there is no zero-star option when it comes to ratings. Factory Supply Outlet deserves a zero at the best case, if not a negative five star. These people never gave me back my money even though I cancelled my order with them and was sent an email by them as a confirmation of the cancellation. Not only that, they lied about it too by saying that the amount was refunded. Fortunately it was a very small amount. Stay away

Got the package on time and was exactly as ordered.good company

Order was shipped as requested online and was delivered as promised.

Sham of a company. We ordered an item in February that has never been shipped despite multiple emails where they claim it will ship out the next day. Finally, in June, after 4 months of waiting and dozens of broken promises, we asked to cancel the order. They have not refunded the credit card after another 2 weeks.

The wrench shown on the website is a cushion grip one. I received a $35 wrench without the cushion grip. Everyone is a scammer or just plan ignorant these days.

Factory supply team are always there ready to help, every time we have find ourselves needing their expertise and purchase with any of our electric motors.

Easy ordering and service was exceptional

Bad costumer service, they don't answer the phone or emails, got a live chat finely and lied about getting back to you no emails. Place an order from May 11 2026 and no order received yet... total scam don't but anything here.