FactorysupplyoutletReviews of factorysupplyoutlet.com

Ordered Lucas low viscosity oil treatment. It was a great price, beating Wal-Mart price by 34%, saving me over $40 on 12ea. The bad was it took six weeks before order was shipped. Since I did not need the product until my next oil change, it was ok. Not sure why it took so long. If you need items fast, stay away from this company. I will not be ordering from them again

I called Factory Supply Outlet to check on my order. It was a day late, but it was no emergency. The product was exactly what I ordered (putting Instacart to shame). Recommendation - if your order date is flexible by a day or two, these guys have it together.

As of writing this review it is DEC 2, I placed an order of 2 items worth about $56 in August. Received 1 item like 2 months into the order and never received the other item. No response whatsoever from the company. Just like other reviews have stated, this is for sure a fraudulent company. Stay away

Is there anyway I can give them no stars. Purchased an item from them surprisingly after hearing most of the reviews they sent me the item but it was the wrong part. I’ve been trying to get in contact with them and still get the runaround. I wish I read these reviews sooner. I will be going further with this.

First they failed to ship tools (hand files) a timely manner. Then Failed to cancel the order, As They Promised. Job was finished before they arrived. Then they Failed to send a refund as promised. Failed to respond to my email. Due to this long list of FAILURES, I will forever fail to purchase from them again.

I ordered the wrong parts and asked about returning them because they dont fit my application. I was told in email to get a RMA and a credit would be issued. That was 5 months ago. I shipped the part back, and I have been emailing and chasing my $40. If they respond to emails, it takes over 8 days. I recommend not doing business with them. I wish I had looked up more reviews before I purchased.

It's a total scam. They don't ship the products and then stop answering the phone and emails.

Placed three separate orders within the past week for Lucas Oil products. The prices seemed too goo to be true. Should have been my first clue something was wrong. I attempted to contact the company via their phone number and got a message that they can only be contacted via chat or email. I emailed them several times concerning consolidating shipping and got not response other than an email with a case number stating that they would contact me. They never did contact me to answer my request. I email them again and provided my phone number requesting a call back from them. I never got a call. I them emailed them requesting when I might receive my orders and never received and answer. I then emailed them requesting a refund, and once again received no reply. Finally I contacted my card provider to file a claim. After reading all of the other complaints on the BBB site and other sites. I am convinced that this is a fraudulent company. Buyer beware!