FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Very good prices but the assistance was not very good. But, you get what you pay for.

Very helpful.

I received the help I needed to select a replacement charging cord/usb for my Samsung 7. Now, the proof will be when it arrives that it is indeed the correct one!

Easy to navigate and find exactly what I want. I trust a "factory outlet store" before some unknown web store in . . . Antartica (wherever).

Easy to order

I placed an order for a Garmin Marine item and paid $3.95 extra for priority mail shipping. After seven days no merchandise. I finally called customer service and they told me it was back-ordered, even though when I ordered it their site said it was in stock. They said they would refund my $3.95, we'll see. They said It will come in next week. I asked will I get it next week, they said no, the truck will come in next week and take a week to unload, so maybe you will get it in two weeks. Ugh! Update: Outlet Store contacted me, apologized for the "Instock" posting. They promised to ship it 3 day FedEx, and reduce the cost by $7.00.once the back-ordered item came in. I received it today, June 5th via FedEx. I don' know yet if I got the $7.00 credit.

This company has an online store as well as an eBay store. The items on eBay are much more expensive than those on sale on their own website. Watch on their site for £369.95 is on eBay for £424.95. Asked for them to match the price on their website to enable me to use a special offer from PayPal which can only be used on eBay and they refused. Stated that is the lowest they can offer the item despite selling it for £55 less elsewhere.

Please do not listen to the good reviews, they are most likely a scam!!!! I want to warn others about the horrendous headache I have had dealing with this company. We ordered a watch back in April, which in fairness, arrived promptly and was in good condition. It turned out that the watch didn’t have GPS, which is the reason it was brought, so we decided to return it and exchange it for a watch which did have the GPS function. I followed the companies policy on returns and filled out the online form. After a couple days, I had no reply, so I called them and this is where the headache starts. I probably called around 15 times asking to exchange the watch, each time being told that I would receive an email within 24 hours - this went on for 2 weeks!!! Eventually, I got an email advising the address to send it back too and confirmation in writing of the watch they would be exchanging it with. I paid for the watch to be sent back and waited for my new order confirmation, of the new watch. I receive an email around a week later, confirming my exchanging, for the exact same watch I returned!! It’s been a week, still no luck in anyone helping me, I’ve sent 5 emails and have had no reply, I’ve been hung up on and have been kept on hold for 40 minutes. Please avoid this company - I have never ever dealt with a company where the customer service has been so terrible.