FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

everythng was great

These people are unmitigated liars. LIARS. First, they float the BS line that they can't do returns because of Covid-19 and that's the case with the majority or retailers. It might be the excuse for crooked and unethical retailers, but not for legitimate and ethical companies. In their reply to my previous review, they claim to have reached out to me but could not make contact. That's a lie. They left me a message and I returned their call. Of course the extension they gave me was not valid so I talked with another random agent. That person said that they sent me a return label. When I told him that I had not received it, he said I would have it that evening or the next day. That was four days ago. No email, no label. I called yesterday and was told that I would have the return label today. Well, that hasn't happened and I'm not surprised. BTW, Paypal is no help so I'm moving the dispute to American Express. I also will be filing a complaint with the FTC. Do not believe any reviews on here that are more than one star. I firmly believe that they plant their own positive reviews.

seemed fast will see

The worst experience ever. Gave sales person all specs on boat and asked if a certain autopilot would work and was told yes. Well when it didn’t I called garmin support and was told it wouldn’t. Tried to get it worked out and they wanted to swap whole kit and me do a complete reinstall when they could’ve just sent me the pieces I needed and exchanged. Won’t EVER buy here again. Customer service sucks and you can’t even call customer support!!!

I had ordered some cone coffee filters a while back. They ended up being on back order. They sent me some replacement filters at no charge. Would deferentially recommend them. . Will continue to shop with them. Thank you Geo

We ordered our phones on May 22nd and they we delivered 5/28. Our phone service provider told us they're actually going to supply us with the phones so i proceeded to try and make a return. Due to the COVID-19 we understood that no returns are accepted at that moment and we tried to contact customer service via email just to receive this response. Dear Customer, We are sorry to hear that you would like to return your purchase. Unfortunately, at this time, we are not accepting returns due to COVID-19. This policy went into place on April 1st, 2020, to ensure the safety of our customers as well as the safety of our employees. For more information, please see our updated FAQ's: They still did not provide a solution to return these phones, $319 worth of unopen merchandise. I mean extend the 30 Day return policy at least. The original receipt for purchase still states 30 Days to return as copy and pasted below. Returns/Exchanges: You must keep all your original packaging to return or exchange any merchandise within 30 Days. Nothing about COVID Every other major retailer has extended their return policy to assure people don't get stuck with items that don't suit them. SMH

I placed a order for a product and was told that I would get a email that day to track my order. They said it would be shipped that day..So the next day no email, I called them they said I would get the email that day.. This went on for 7 straight days. So finally on the 8th day I got a tracking email.. Followed the tracking for 4 days and it showed delivered .. Only problem it was shipped to a address and city on the other coast.. Keep in mind this has now gone on for 12 days since I placed my order... I called them to ask why my order was shipped to the wrong address and state... They said it was not my order.. Then the kicker !!! They said my product was on back order !!!!!!!!!!!!!!! So after 12 days of this crap they tell me my product was on back order... I said cancel it and I want my money back..It took me 3 phone calls and 4 days to get my money back...They are a joke !!!! Oh and the customer service agent hung up on me 3 times !!!

don't waste your time worst customer service