Melynda K K.
Order not Recieved
I ordered a replacement battery for my phone last month. The charge hit my bank only 2 weeks ago. The tracking number provided isn't working. When I try to look up the order the system says order not found. I haven't been able to reach customer service for over 30 minutes. Very unhappy.
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJun 17, 2020
Dear Valued customer, Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies your shopping experience did not go as expected. Currently, due to COVID-19, we are facing some unexpected issues that are out of our hands. We are working around the clock to try and improve these issues. However, upon reviving the complaint we launched a full review of the order. Unfortunately, the battery ordered was on backorder and shipped on 06/12. Since then we have updated a 20% discount on the order and sent a copy of the receipt to the customer's email. For any queries or concerns please feel free to contact us at [email protected] or you can also call us at any time Monday to Friday between 09:00 am to 06 pm EST. Regards Factory Outlet Store