FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 27, 2020

Dear Valued Customer, Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies that your shopping experience did not go as expected. Currently, due to COVID-19, we are facing some unexpected issues that are out of our hands. We are working around the clock to try and improve these issues. However, After receiving your complaint, we have launched a full review of your order. Unfortunately, the merchandise ordered is on backorder till October. Currently, due to COVID, we are experiencing delays in receiving our shipments into our warehouse. However, we will ship the unit once we received it in stock which is expected to be on 07/31/2020. If you have any questions or concerns, please feel free to email us at [email protected] or you can also call us on 800-816-0810 from Monday to Friday between 09:00 am to 06:00 pm EST. We have canceled the order and issued a full refund. We have also sent a copy of the receipt to your email. Again we apologize for the inconvenience. Regards Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 29, 2020

Dear Valued Customer, Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies that your shopping experience did not go as expected. Currently, due to COVID-19, we are facing some unexpected issues like shipping and delivery issues that are out of our hands. We are working around the clock to try and improve these issues. However, upon reviving the complaint, we launched a full review of the order. Upon review, we found there was a delay in delivery. After contacting you and getting a request to cancel the order, we have canceled your order and issued a full refund. We have also sent a copy of the receipt to your email. If you have any further questions or concerns, please feel free to contact us at [email protected]. You can also reach us at 1(800)-816-0810 any time Monday through Friday between 09:00 am and 06 pm EST. Factory Outlet Store