FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 29, 2020

Dear Valued Customer, First, we would like to thank you for shopping with the FactoryOutletStore & we apologize your order experience did not go as expected. FactoryOutletStore takes customer feedback very seriously and we thank you for taking the time to speak with us over the telephone. Currently, due to COVID-19, we are facing some unexpected issues which are out of our hands. We are working round the clock to try and improve these issues. Upon receiving the complaint we launched a full review of your order. unfortunately, the merchandise on order was back-ordered at the time you placed the order. We apologize that we did not let you know when the order was placed over the phone. However, we have canceled your order as requested and issued a full refund. If you have any further questions please feel free to reach out to us at [email protected] or you can call us at any time from Monday to Friday between 09:00 am to 06:00 pm EST. Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 27, 2020

Dear Valued Customer, First, we would like to thank you for shopping with the FactoryOutletStore & we apologize your order experience did not go as expected. FactoryOutletStore takes customer feedback very seriously which is why we tried reaching out to you by telephone. However, we could not contact you. Currently, due to COVID-19, we are facing some unexpected issues which are out of our hands. We are working round the clock to try and improve these issues. Upon receiving the complaint we launched a full review of your order. unfortunately, the merchandise on order is expected to ship today. The tracking information is expected to be available by 07/29/2020. We have updated a $30.00 discount on the order for the inconvenience and issued a refund for the same. Again we apologize for the inconvenience, if you have any further questions please feel free to reach out to us at [email protected] or you can call us at any time from Monday to Friday between 09:00 am to 06:00 pm EST. Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 27, 2020

Dear Valued Customer, To Whom It May Concern First, we would like to thank you for shopping with the FactoryOutletStore & we apologize your order experience did not go as expected. FactoryOutletStore takes customer feedback very seriously which is why we tried reaching out to you by telephone. However, you refused to speak with us. Upon receiving the complaint we launched a full review of your order. We found your mattress was delivered on 07/24/2020. Unforurently due to COVID-19 our warehouse has been experiencing delays in getting our shipments in. However, we have received confirmation your free accessory pack will be going out today but the mattress protector is still on a BO and we do not have an ETA for it. Hence we will update a $50.00 discount. We would also like to mention that FactoryOutletStore does not tolerate our agents disrespecting customers. We did review all phone calls and found no evidence of any such behavior. Again we apologize for the inconvenience, if you have any further questions please feel free to reach out to us at [email protected] or you can call us at any time from Monday to Friday between 09:00 am to 06:00 pm EST. Regards Factory Outlet Store

Response from FactoryOutletStore.com Reviews | Factory Outlet StoreJul 29, 2020

Dear Valued Customer, Thank you for shopping with the FactoryOutletStore. We want to take this time to offer our apologies that your shopping experience did not go as expected. Currently, due to COVID-19, we are facing some unexpected issues that are out of our hands. We are working around the clock to try and improve these issues. However, After receiving your complaint, we have launched a full review of your order. Unfortunately, you did not get the protector. It was nice speaking to you and we hope that you are satisfied with the resolution. If you have any questions or concerns, please feel free to email us at [email protected] or you can also call us on 800-816-0810 from Monday to Friday between 09:00 am to 06:00 pm EST. Factory Outlet Store