Kevin J.
DEWALT DC9182 XRP LI-ION BATTERY
I ordered 3 of the dewalt dc9182 xrp li-ion replacement batteries from there website. Before I ordered them, I called to see where they were manufactured, I was told USA, and was told they had them in stock. The dc9182 is more of a rectangle battery, they showed the replacement battery was black with blue release tabs, and rectangle body. When my shipment came in, they were the old style oval batteries, with a made in China label on them. I sent an email with a picture of my battery, the battery they sent me and a picture of the battery on there website that I ordered. They sent me a return label and said I would get right batteries sent to me when I returned wrong ones. Well, I got the replacement ones in today, and they are still old style oval batteries. I called back, and was told they don't carry the one that is in the picture. So, don't trust there pictures of there batteries. I am waiting on my return label, will be buying correct ones from another source. I don't know how to comment on the response I got. So I will ask it here, why did I receive wrong batteries on second shipment?
Response from FactoryOutletStore.com Reviews | Factory Outlet StoreSep 11, 2020
Dear Valued Customer, Thank you for shopping with the Factory Outlet Store. We would like to apologize as your shopping experience did not go as expected. Upon receiving the complaint we launched a full review of your order. Upon review, we found that you received the incorrect batteries. Since then we have issued a shipping label to return the incorrect batteries back to us. Once we receive them back in the warehouse, we will issue a full refund. If you have any queries, please feel free to reach out to our customer service team by phone or email. Factory Outlet Store