FactoryOutletStore.com Reviews | Factory Outlet StoreReviews of factoryoutletstore.com

Easy checkout. Had what I needed. I have used Braun for 20 years and it's beginning to sound like a thrashing machine. Still shaves though. I thought it was time to try a new one.

I'm happy I found your store. The price is right. Excellent phone service.

My husband and I bought 2 mattresses from Factory Outlet Store by phone on 9/1/2020, spending a total of nearly $1,700, paying in full. The 2 mattresses were delivered on 9/12/2020. One was a Queen mattress that was perfect; the 2nd mattress was supposed to be a "Calif. King Mattress" (NOT a King Mattress). A "Calif. King Mattress" measures 72" x 84"; the mattress that was delivered measured 72" x 80" -- in other words, 4" shorter than my box spring. The delivery men want to leave ASAP after delivery; my husband went to the front door with the delivery guys while I stayed in the bedroom trying to figure out what was wrong with this mattress. In the meantime, my husband signed for the delivery as I came running out of the bedroom shouting the mattress was the wrong size. The delivery person came back to the bedroom and acknowledged that it was too short, but showed us our order, which said "Calif. King" and the plastic mattress wrapping also read "Calif. King." I told the driver I wanted him to take it back and bring my old mattress back inside, as this mattress was the wrong size and was definitely NOT a "Calif. King" and he refused, saying my husband already signed for it. 9/12/2020: I immediately called the Factory Outlet Store and was told to take "really clear" pictures of the mattress with a measuring tape showing that it was 80" and not 84" and pictures of the law tag attached to the mattress and send it to some obscure email address and they would contact me within 2 days. I did that and got no callback. 9/14/2020: I wrote to the obscure email address AGAIN asking if they got the images and to email me that they received the images and inform when to expect delivery of the correct mattress. Still, crickets. 9/15/2020: I used the Chat Room feature and they apologized profusely and said within 2 hours I would receive a call from the bedteam people. No Reply. No Call. No Nothing. 9/16/2020: Called. No Reply. No Nothing. 9/17/2020: Called. No Reply. No Nothing. 9/18/2020: Called. No Reply. No Nothing. 9/19/2020: Called. No Reply. No Nothing. 9/20/2020: Called. No Reply. No Nothing. 9/21/2020: Called. No Reply. No Nothing. 9/22/2020: Called. No Reply. No Nothing. 9/23/2020: Called. No Reply. No Nothing. I am now writing this review to let any and all know DON'T DO BUSINESS WITH FACTORY OUTLET STORE. THEY ARE NOT AN HONORABLE BUSINESS. My next step is to write to the BETTER BUSINESS BUREAU, the CEO of SERTA, and my state's DEPT. of CONSUMER AFFAIRS. Hope this helps someone who is thinking of buying a mattress from the Serta Factory Outlet Store.

I ordered and recieved my order in a reasonable time. The problem is the item I ordered as a refurbished item is no longer supported by the TomTom GPS manufacturer. Also, the item arrived with no protective packaging or owners manual. Other factory refurbished item I have purchased still had that enclosed. I read in the fine print that overhauled, (not refurbished), items are not refundable, only exchanged for the same or simular item. I read English pretty well but somehow missed that distinguishing item. So, not only can I not get a refund but must be satisfied with another unsupported item. I suspect I would have to pay additional shipping as well. The new models are not what I see as factory prices and I have since found new items on Amazon at lower prices and or special deals. I should have shopped better. OK< I got suckered on this one. Won't happen again. I most strongly do not reccomend doing business with this company. P. Young.

I needed guidance finding the electric shaver best suited for my husband. Angelina quickly helped me find the perfect one. She is knowledgeable, kind and considerate. Factory Outlet Store is a great website.

Review- continued. No headset and no refund. I wrote a review several weeks ago And the company responded that they sent me a return label. But the story continues. I used the return label and mailed this product back to them in August. Since then I have sent numerous emails because the product could not be delivered according to the fed ex tracking number. Now it appears that the address on the shipping label they provided is invalid and the company responded that they sent me a return label and to just keep waiting. Since then I have sent numerous emails because product could not be delivered. Every time I asked why they have not claimed the package they advised the standard form letter that I would get my money when they receive the product. Just last Friday the product returned back to me because it was undeliverable by FedEx. Now I’ve called again and they are sending me a new shipping label. Two months later I have no refund and I have a bad headset.

I ordered my Sealy mattress almost two months ago and have noooooo update on where my order is or any estimate delivery. I have to call/contact them every week and hear nothing from them even though I hear they will send me an email with update the follow 3 days and hear NOTHING. It is ridiculous!

They offer next day shipping. I ordered over a week ago and after multiple emails have been told it's going to be at least 10 business days. DO NOT USE THIS COMPANY